Accessibility and Accommodations

Requesting an accommodation

The CICB wants to ensure that everyone is able to participate in its proceedings on an equal basis and will provide accommodation (alternate arrangements) for people who have needs related to any of the grounds listed in the Human Rights Code. For details, read the SJTO Accessibility and Accommodation Policy.

People are encouraged to tell CICB staff about their accommodation needs and to ask questions about how we can meet them.

Contact the CICB to request an accommodation. Tell us what you need to participate and the CICB will work with you to make the proceeding accessible. If you need help making your request, call us.

Accessibility at CICB

Hearing locations

The CICB holds hearings across the province. The CICB has hearing centres in Toronto, London, Hamilton and Ottawa. In other communities, hearings may be held in courthouses, municipal halls, community centres, hotels, or other public buildings.

All CICB hearing sites are wheelchair accessible. Many are equipped with automatic door openers. The CICB can also provide assistive listening devices. If you want more information on the accessibility features of our hearing sites, contact us.

Information and publications

All of the CICB’s informational materials, forms and notices to the public are available in print and on this website. You can request CICB documents in other formats like braille and large print.


The CICB can provide interpreters, visual interpretation services, such as American Sign Language (ASL) and langue des signes québécoise (LSQ), a deaf-blind intervener, or real time captioning.

If you don’t speak English or French and you need an interpreter, the CICB can provide one at no cost. For more information, see Language Services.

Support services

The CICB will work with you to accommodate any personal support services you use to help with communication, mobility, personal care or medical needs. However, the CICB cannot arrange these services for you. If you need a service animal or assistive device to participate in your hearing, please notify the CICB in advance.

CICB supports a scent–reduced environment

Because fragrances cause health problems for some people, please do not use perfume, aftershaves or other strongly scented personal care products when coming to the CICB.

Unavailable accommodations

Where an accessibility feature or accommodation becomes unavailable, the CICB will let the parties know as soon as possible and arrange to reschedule or relocate the proceeding so that it is accessible.