COVID-19 Updates on Tribunals Ontario Operations

Last Updated: September 14, 2020


Tribunals Ontario continues to provide services to the public while keeping Ontarians safe. To comply with physical-distancing direction from public health authorities, most staff and adjudicators are working remotely.

Tribunals Ontario is postponing and rescheduling all in-person hearings, and where possible, is moving forward with alternative options such as written and telephone hearings.

In response to COVID-19, all in-person service counters are closed until further notice. Where possible, please use email to contact Tribunals Ontario's boards and tribunals.

On This Page

  1. Suspending Limitation Periods
  2. Service Changes for Tribunals and Boards
  3. Videoconference Proceedings
  4. Additional Resources on COVID-19

Suspending Limitation Periods

On March 20, 2020, the Government of Ontario made an Emergency Order under the Emergency Management and Civil Protection Act, suspending imitation periods and procedural time periods relevant to tribunal proceedings. The suspension was retroactive to March 16, 2020.

On August 20, 2020, the Government announced the Emergency Order would be lifted on September 14, 2020.

That means, that suspended limitation periods and procedural timelines resumed on September 14, 2020.

The suspension and resumption of limitation periods impacts statutory limitation periods (i.e., the time in which to bring a legal claim). It also impacts procedural time limits (i.e., steps that must be taken within a legal proceeding), subject to the discretion of the tribunal or decision-maker.

As a result of the suspension, parties may be entitled to automatic extensions of time to file applications or other motions or requests with a board or tribunal.

For example:

If the deadline for filing an application fell within the suspension period (March 16, 2020 to September 14, 2020) a party would be entitled to an extension of time equal to the number of days between March 16, 2020 and the original filing date. The extension period begins September 14, 2020.

  • For example, if a party had 10 days left to file an application, as of and including March 16, 2020, the party now has until end-of-day September 23, 2020 to take that action (September 14, 2020 + 9 days).

If a limitation period for filing an application started on or after March 16, 2020, the limitation period will begin on September 14, 2020.

Contact your tribunal or board if you have questions on your submission deadlines.

If there is a dispute about whether or not an action was taken in time, a board or tribunal may ask parties to make submissions in order to determine the matter.

Tribunals Ontario is continuing to deliver services across the province. Most tribunals are continuing to have hearings, mediations, and case conferences by teleconference, video conference or in writing.


Service Changes for Tribunals and Boards

Animal Care Review Board (ACRB)

The Animal Care Review Board (ACRB) is continuing to accept appeals and will schedule hearings by teleconference or in writing.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

The ACRB is suspending procedural time periods relevant to proceedings until the Emergency Order is lifted.

You are no longer required to appeal an Animal Welfare Service order or decision to the ACRB within five business days after getting notice. However, you are encouraged to appeal as soon as possible. Once the state of emergency is lifted, the five-business day limitation period will continue counting from where it left off.

The ACRB will schedule matters as soon as possible. If a teleconference or written hearing is not possible, your appeal will be postponed until an in-person hearing can safely take place.

How to Submit Applications

Email your applications, supporting documentation and case-related submissions to ACRB.Registrar@ontario.ca. If the electronic materials exceed 35MB, please separate the documents and send them in multiple emails.

Contact ACRB

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 1-888-444-0240
TTY: 1-844-650-2819

Email: ACRB.Registrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Animal Care Review Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Animal Care Review Board
PO Box 250
Toronto, ON M7A 1N3


Assessment Review Board (ARB)

The Assessment Review Board (ARB) continues to hold hearing events scheduled by teleconference or by written format.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

The deadline to file assessment appeals was March 31, 2020. If you were unable to meet the March 31 deadline, you are permitted to file your appeal by May 29, 2020.

Please see the memo for further information regarding timelines and processes.

A list of frequently asked questions on ARB operations due to COVID-19 is available here.

How to Submit Appeals

Appeals may be filed using e-file, any documents and correspondence must be submitted electronically to ARB.Registrar@ontario.ca.

Contact ARB

Contact the office by phone or email only.

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-212-6349
Toll free: 1-866-448-2248
TTY: 1-800-855-1155

Email: ARB.Registrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Assessment Review Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Assessment Review Board
655 Bay Street, Suite 1500
Toronto, ON M5G 1E5


Child and Family Services Review Board (CFSRB)

The Child and Family Services Review Board (CFSRB) continues to review and hear a number of matters that affect children, youth and families in Ontario.

The CFSRB will accept applications, appeals, documents and submissions outside the legislated timelines.

The CFSRB may enforce legislated timelines, such as hearings to request an order to release a child or youth from a secure treatment program under the Emergency Secure Treatment application.

Hearings and mediations are being held by teleconference, videoconference or in writing. If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to Submit Applications

Submit your applications, supporting documentation and case-related submissions by email to cfsrb@ontario.ca, or by fax to 416-327-0558. If electronic documents are larger than 35MB please send them in separate emails.

For more information, visit Forms and Filing.

Contact CFSRB

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-327-0111
Toll-free: 1-888-777-3616
TTY: Call the Bell Relay Service at 1-800-855-0511

Email: cfsrb@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Child and Family Services Review Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Child and Family Services Review Board
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Criminal Injuries Compensation Board (CICB)

The Criminal Injuries Compensation Board (CICB) continues to hear applications electronically or in written format.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

If you are not able to meet a timeline as set out in the CICB's Rules, you will be allowed to do so at a later date.

If you are not able to proceed with a hearing, contact the CICB to request to have the matter rescheduled.

How to Submit Documentation

Submit your supporting documentation for your claim by email to info.cicb@ontario.ca or by fax to (416) 326-2883 to ensure that your submissions are added to your file as soon as possible. If electronic documents are larger than 35MB please send them in separate emails.

Contact CICB

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-326-2900
Toll free: 1-800-372-7463
TTY: 1-800-855-0511

Fax: 416-326-2883
Toll free: 1-844-249-1619

Email: info.cicb@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Criminal Injuries Compensation Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Criminal Injuries Compensation Board
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Custody Review Board (CRB)

The Custody Review Board (CRB) continues to hear applications and make recommendations on the placement of young people in custody or detention.

The CRB will accept applications, appeals, documents and submission outside the legislated timelines. Hearings are being held by teleconference or in writing.

How to Submit Applications

To make an application to the CRB, call 416-327-4673 or 1-888-728-8823 or email cfsrb@ontario.ca. If electronic documents are larger than 35MB, please send them in separate emails. We will take your application over the phone.

Contact CRB

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

The CRB accepts collect calls. To make a collect call, dial "0" and follow the voice prompts.

Phone: 416-327-4673
Toll-free: 1-888-728-8823
TTY: 1-800-855-0511

Email: cfsrb@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Custody Review Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Custody Review Board
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Fire Safety Commission (FSC)

The Fire Safety Commission (FSC) is continuing to have hearings and case conferences by teleconference or in writing.

If you are not able to proceed with a matter, please contact the FSC to reschedule. If you are not able to attend a proceeding by teleconference or in writing, the FSC will reschedule the matter to another date.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to Submit Applications

Email your applications, supporting documentation and case-related submissions to FSCregistrar@ontario.ca. If the electronic materials exceed 35MB, please separate the documents and send them in multiple emails.

Contact FSC

Please contact FSCregistrar@ontario.ca if you have any questions.

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 1-888-444-0240
TTY: 1-844-650-2819

Email: FSCregistrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Fire Safety Commission
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Fire Safety Commission
PO Box 250
Toronto, ON Canada M7A 1N3


Human Rights Tribunal of Ontario (HRTO)

The HRTO has issued a Practice Direction on Hearing Formats during the COVID-19 Pandemic.

The Human Rights Tribunal of Ontario (HRTO) continues to hear applications electronically or in written format.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

The HRTO is amending the procedural timelines to allow the one-year limitation period contained in the Human Rights Code and procedural time periods relevant to a proceeding to resume once the Emergency Order ends.

If you are not able to meet a timeline as set out in the HRTO's Rules, you will be able to do so at a later date.

If you are not able to proceed with a hearing or other matter, email hrto.registrar@ontario.ca or by fax at 416-326-2199 to have the matter rescheduled.

You no longer have to provide Written Confidentiality Agreements for participation in mediations in advance of the scheduled event.

Suspended Timelines Due to the Emergency Order (EO)

Suspended time periods will resume running on September 14, 2020.

If your file had a due date that was suspended by the Emergency Order (EO), you may wish to refer to the guide below to calculate when your submissions are now due:

What type of submission are you required to make? (Note: Dates below in gray are weekends, if your new due date falls on a weekend, it is due on the following business day.)

1. Response to a Request to Expedite a Proceeding (Form 15) or Response to Request for Interim Remedy (Form 17)
Original Due Date: New Due Date (After EO lifted):
16-Mar-20 15-Sep-20
17-Mar-20 16-Sep-20
18-Mar-20 17-Sep-20
19-Mar-20 18-Sep-20
20-Mar-20 19-Sep-20
21-Mar-20 20-Sep-20
22-Mar-20 21-Sep-20
23-Mar-20 22-Sep-20
After March 24, 2020 September 23, 2020

2. Submission to Failure to File Form 25 Letter
Original Due Date: New Due Date (After EO lifted):
16-Mar-20 15-Sep-20
17-Mar-20 16-Sep-20
18-Mar-20 17-Sep-20
19-Mar-20 18-Sep-20
20-Mar-20 19-Sep-20
21-Mar-20 20-Sep-20
22-Mar-20 21-Sep-20
23-Mar-20 22-Sep-20
24-Mar-20 23-Sep-20
25-Mar-20 24-Sep-20
After March 27, 2020 September 25, 2020

3. Response to a Request for Order During Proceeding (Form 11) / Response to a Request for Summary Hearing (Form 11)
Original Due Date: New Due Date (After EO lifted):
16-Mar-20 15-Sep-20
17-Mar-20 16-Sep-20
18-Mar-20 17-Sep-20
19-Mar-20 18-Sep-20
20-Mar-20 19-Sep-20
21-Mar-20 20-Sep-20
22-Mar-20 21-Sep-20
23-Mar-20 22-Sep-20
24-Mar-20 23-Sep-20
25-Mar-20 24-Sep-20
26-Mar-20 25-Sep-20
27-Mar-20 26-Sep-20
28-Mar-20 27-Sep-20
29-Mar-20 28-Sep-20
30-Mar-20 29-Sep-20
After March 31, 2020 September 30, 2020

4. Submission to Notice of Incomplete Application
Original Due Date: New Due Date (After EO lifted):
16-Mar-20 15-Sep-20
17-Mar-20 16-Sep-20
18-Mar-20 17-Sep-20
19-Mar-20 18-Sep-20
20-Mar-20 19-Sep-20
21-Mar-20 20-Sep-20
22-Mar-20 21-Sep-20
23-Mar-20 22-Sep-20
24-Mar-20 23-Sep-20
25-Mar-20 24-Sep-20
26-Mar-20 25-Sep-20
27-Mar-20 26-Sep-20
28-Mar-20 27-Sep-20
29-Mar-20 28-Sep-20
30-Mar-20 29-Sep-20
31-Mar-20 30-Sep-20
01-Apr-20 01-Oct-20
02-Apr-20 02-Oct-20
03-Apr-20 03-Oct-20
04-Apr-20 04-Oct-20
05-Apr-20 05-Oct-20
06-Apr-20 06-Oct-20
After April 7, 2020 October 7, 2020

5. Submission to Notice of Intent to Dismiss an Application
Original Due Date: New Due Date (After EO lifted):
16-Mar-20 15-Sep-20
17-Mar-20 16-Sep-20
18-Mar-20 17-Sep-20
19-Mar-20 18-Sep-20
20-Mar-20 19-Sep-20
21-Mar-20 20-Sep-20
22-Mar-20 21-Sep-20
23-Mar-20 22-Sep-20
24-Mar-20 23-Sep-20
25-Mar-20 24-Sep-20
26-Mar-20 25-Sep-20
27-Mar-20 26-Sep-20
28-Mar-20 27-Sep-20
29-Mar-20 28-Sep-20
30-Mar-20 29-Sep-20
31-Mar-20 30-Sep-20
01-Apr-20 01-Oct-20
02-Apr-20 02-Oct-20
03-Apr-20 03-Oct-20
04-Apr-20 04-Oct-20
05-Apr-20 05-Oct-20
06-Apr-20 06-Oct-20
07-Apr-20 07-Oct-20
08-Apr-20 08-Oct-20
09-Apr-20 09-Oct-20
10-Apr-20 10-Oct-20
11-Apr-20 11-Oct-20
12-Apr-20 12-Oct-20
13-Apr-20 13-Oct-20
14-Apr-20 14-Oct-20
15-Apr-20 15-Oct-20
After April 16, 2020 October 16, 2020

6. Response to an Application (Form 2)
Original Due Date: New Due Date (After EO lifted):
16-Mar-20 15-Sep-20
17-Mar-20 16-Sep-20
18-Mar-20 17-Sep-20
19-Mar-20 18-Sep-20
20-Mar-20 19-Sep-20
21-Mar-20 20-Sep-20
22-Mar-20 21-Sep-20
23-Mar-20 22-Sep-20
24-Mar-20 23-Sep-20
25-Mar-20 24-Sep-20
26-Mar-20 25-Sep-20
27-Mar-20 26-Sep-20
28-Mar-20 27-Sep-20
29-Mar-20 28-Sep-20
30-Mar-20 29-Sep-20
31-Mar-20 30-Sep-20
01-Apr-20 01-Oct-20
02-Apr-20 02-Oct-20
03-Apr-20 03-Oct-20
04-Apr-20 04-Oct-20
05-Apr-20 05-Oct-20
06-Apr-20 06-Oct-20
07-Apr-20 07-Oct-20
08-Apr-20 08-Oct-20
09-Apr-20 09-Oct-20
10-Apr-20 10-Oct-20
11-Apr-20 11-Oct-20
12-Apr-20 12-Oct-20
13-Apr-20 13-Oct-20
14-Apr-20 14-Oct-20
15-Apr-20 15-Oct-20
16-Apr-20 16-Oct-20
17-Apr-20 17-Oct-20
18-Apr-20 18-Oct-20
19-Apr-20 19-Oct-20
20-Apr-20 20-Oct-20
After April 21, 2020 October 21, 2020

Extensions of time

Should you require a further extension of time, please email your request to the HRTO and all other parties. The HRTO will consider your request and reasons however, pursuant to Rule A3.1 and 1.7(a) of the HRTO’s Rules of Procedure your request for an extension of time may be denied.

Hearing format

At this time, there are no in-person hearings. All hearings are being conducted by written hearing, telephone hearing or videoconference hearing. For more information about Hearing Formats During COVID-19, please review: HRTO Practice Direction on Hearing Formats During COVID-19.

Questions about Disclosure?

Were your disclosure deadlines impacted by the Emergency Order? If you have an event scheduled and were previously directed to file disclosure documentation, but you have yet to do so, you are encouraged to file your disclosure materials in accordance with Rules 16.2, 16.3 and 17.1 at your earliest opportunity.

COVID Cancellations

If your event was cancelled due to COVID-19, the HRTO will be sending you a new Notice with new disclosure deadlines in due course. Thank you for your continued patience and understanding.

How to Submit Applications

Send your applications, supporting documentation and case-related submissions to hrto.registrar@ontario.ca. If the electronic materials exceed 35MB, please separate the documents and send them in separate emails. You no longer have to file paper copies when a file size exceeds 35MB.

Contact HRTO

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-326-1312
Toll-free: 1-866-598-0322
TTY: Call the Bell Relay Service at 1-800-855-0511

Fax: 416-326-2199
Toll-free: 1-866-355-6099

Email: hrto.registrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Human Rights Tribunal of Ontario
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Human Rights Tribunal of Ontario
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Landlord and Tenant Board (LTB)

Visit the Landlord and Tenant Board page for COVID-19 updates.


Licence Appeal Tribunal (LAT)

The Licence Appeal Tribunal (LAT) has two main divisions: General Service (GS) and Automobile Accident Benefits Service (AABS).

General Service (LAT-GS)

The General Service of the Licence Appeal Tribunal (LAT-GS) is continuing to have hearings and case conferences by teleconference or in writing.

If you are not able to proceed with a matter, please contact the LAT to reschedule. If you are not able to attend a proceeding by teleconference or in writing, the LAT will reschedule the matter to another date.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to submit applications for LAT General Service

Email your applications and appeals, supporting documentation and case-related submissions to LATregistrar@ontario.ca, without payment. Do not submit payment information over email. The LAT will contact you with payment instructions. If the electronic materials exceed 35MB, please separate the documents and send them in multiple emails.

Until further notice, the LAT-GS cannot receive materials by fax.

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Licence Appeal Tribunal – General Services
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Licence Appeal Tribunal – General Services
PO Box 250
Toronto, ON Canada M7A 1N3

Automobile Accident Benefits Service (LAT-AABS)

The Automobile Accident Benefits Service of the Licence Appeal Tribunal (LAT-AABS) is rescheduling all in-person hearings to a future date. We are continuing to have hearings and case conferences by teleconference or in writing. The Tribunal expects to have video hearing capabilities in the future.

If you are not able to proceed with a matter, please contact LAT-AABS via LATregistrar@ontario.ca to reschedule, and the Case Management Officer assigned to your case will assist you. If you are not able to attend a proceeding by teleconference or in writing, the LAT will be able to reschedule the matter to another date.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to submit applications for LAT-AABS

Submit your applications, supporting documentation and case-related submissions by e-File. Applications sent via email cannot be processed.

Until further notice, LAT-AABS cannot receive materials by fax.

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Licence Appeal Tribunal – Automobile Accident Benefits Services
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Licence Appeal Tribunal – Automobile Accident Benefits Services
PO Box 250
Toronto, ON Canada M7A 1N3

Contact LAT

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 1-888-444-0240
TTY: 1-844-650-2819

Email: LATregistrar@ontario.ca


Ontario Civilian Police Commission (OCPC)

The Ontario Civilian Police Commission (OCPC) is continuing to have hearings and case conferences by teleconference, video conferencing, or in writing. In some cases, OCPC is rescheduling matters to later dates. Requests for investigations, complaints, applications for disbandment of a police service and all administrative matters continue to be processed in the usual manner.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to Submit Appeals, Applications and Other Requests for Service

Email your applications, supporting documentation and case-related submissions to OCPCregistrar@ontario.ca. If electronic documents are larger than 35MB please send them in separate emails.

Contact OCPC

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 1-888-444-0240
TTY: 1-844-650-2819

Email: OCPCregistrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Ontario Civilian Police Commission
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Ontario Civilian Police Commission
PO Box 250
Toronto, ON Canada M7A 1N3


Ontario Parole Board (OPB)

The Ontario Parole Board (OPB) is continuing to schedule and hold parole hearings.

The OPS is temporarily changing its processes to conduct hearings by electronic or written means, rather than solely in-person.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

Recent amendments to Ontario regulations permit applications for temporary absences to be approved by the Ministry of the Solicitor General.

If referred to by the Ministry of the Solicitor General, the OPB will continue to review temporary absences longer than 72 hours in duration. Learn more about our new processes (PDF).

Contact OPB

Contact the OPB by email at OPBregistrar@ontario.ca for more information.

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 1-888-444-0240
TTY: 1-844-650-2819

Email: OPBregistrar@ontario.ca


Ontario Special Education Tribunals (OSETs)

The Ontario Special Education (English) Tribunal and the Ontario Special Education (French) Tribunal (OSETs) continue to schedule and hold pre-hearings and mediations by teleconference, videoconference or in writing. Where it is not feasible to hold a hearing in writing, by teleconference or by videoconference, hearings are being adjourned.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

The OSETs will accept applications, appeals, documents and submissions outside the legislated timelines.

Some pre-hearings and hearings may be scheduled outside the legislated timelines and some decisions may be released outside the legislated timelines.

How to Submit Applications

Email your applications, supporting documentation and case-related submissions to oset@ontario.ca. If the electronic materials exceed 35MB, please separate the documents and send them in separate emails.

Contact OSETs

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Phone: 416-326-1356
TTY: Call the Bell Relay Service at 1-800-855-0511

Email: oset@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Ontario Special Education Tribunals
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Ontario Special Education Tribunals
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Social Benefits Tribunal (SBT)

The Social Benefits Tribunal (SBT) continues to hear appeals from people who disagree with a decision that affects the amount, or eligibility for social assistance under the Ontario Works Act or the Ontario Disability Support Program Act.

The SBT is amending the procedural timelines to accept:

  • appeals outside of the 30-day legislative requirement
  • additional documents for hearings outside of the regular timelines
  • reconsideration requests outside the 30-day legislative requirement.

To support physical distancing guidelines, you can submit appeals and supporting documents that do not have a signed signature from your counsel as you may not be able to meet in-person.

The SBT will prioritize interim assistance matters and determine adjournments on a case-by-case basis. For more information, read the news release.

The SBT may send Notices of Hearing after the 60 days legislated timeline and decisions may be released after the 60-day legislated timeframe.

If you experience technical difficulties with the teleconference lines, please continue to try as the system may be temporarily busy.

How to Submit Appeals

Submit new appeals, supporting documentation and case-related submissions to sbt.registrar@ontario.ca or fax 416-326-5135. If the electronic materials exceed 35MB, please separate the documents and send them in separate emails.

Contact SBT

Contact Hours
8:30 a.m. - 5:00 p.m.
Monday - Friday

Telephone: 416-326-0978
Toll-free: 1-800-753-3895
TTY: Call the Bell Relay Service at 1-800-855-0511

Email: sbt.registrar@ontario.ca

Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Social Benefits Tribunal
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to:

Social Benefits Tribunal
655 Bay Street, 14th Floor
Toronto, ON M7A 2A3


Videoconference Proceedings

Some of our boards and tribunals are holding proceedings through video conference platforms.

Videoconferencing provides an alternate method to hold proceedings, while maintaining the health and safety of all participants.

If you are participating in a proceeding via videoconference, learn more about the requirements and expectations.


Additional Resources on COVID-19