Accessibility and Accommodation

Requesting an accommodation

The SBT wants to ensure that everyone is able to participate in its proceedings on an equal basis and will provide accommodation (alternate arrangements) for people who have needs related to any of the grounds listed in the Human Rights Code. For details, read the SJTO Accessibility and Accommodation Policy.

You can request an accommodation on the appeal form or by writing or phoning your Appeal Resolution Officer as soon as possible after your appeal is filed. Tell us what you need in order to participate in the SBT hearing and the SBT will work with you to make the proceeding accessible.  If you need help making your request, call the SBT.

Accessibility at SBT

Hearing Rooms

The SBT holds hearings in locations across the province. All SBT hearing sites are wheelchair accessible. Many are equipped with automatic door openers.

Toronto hearings

The SBT Toronto's hearing centre is at 655 Bay Street, 14th floor in Toronto between Elm Street and Gerrard Street. The building’s front doors and elevators are accessible to wheelchairs, scooters and other mobility devices, as are hearing rooms, mediation rooms, private meeting rooms, and washrooms. The hearing rooms have adjustable lighting and sound amplification systems.

It is best to do drop offs on side streets such as Walton Street to the north of 655 Bay Street or Elm Street to the south. Public parking, which includes accessible parking spots, is available underneath 655 Bay Street. The building is located close to the College and Dundas subway stops. The Dundas stop is wheelchair accessible.

Scarborough hearings

Appeals which originate in the Scarborough region will be heard at the SJTO Toronto East Office at 2275 Midland Avenue, Unit 2. This location is accessible to wheelchairs, scooters and other mobility devices and is easy to reach by public transit. There is a bus stop right outside the building and the LRT stops a block down the street. There is parking at the back of the building.

Other hearing locations

The SBT has regional hearing centres in Mississauga, London, Hamilton and Ottawa. In other communities hearings may be held in municipal halls, community centres, hotels, or other public buildings. If your hearing is in one of these locations and want more information on their accessibility features, contact us.

Information and publications

All of the SBT’s informational materials, forms and notices to the public are available in print and on this website. You can request SBT documents in other formats such as braille and large print.


The SBT can provide interpreters, visual interpretation services, such as American Sign Language (ASL) and langue des signes québécoise (LSQ), real time captioning, and audio recordings of its hearings. You may provide your own interpreter in a language other than French or English or the SBT can provide one for you. For more information, see Language Services.

Support services

The SBT will work with you to accommodate any personal support services you use to help with communication, mobility, personal care or medical needs. The SBT cannot arrange these services for you. If you need a service animal or assistive device to participate in your hearing, notify the SBT in advance.

SBT supports a scent–reduced environment

Because fragrances cause health problems for some people, please do not use perfume, aftershaves or other strongly scented personal care products when coming to the SBT.

Unavailable accommodations

Where an accessibility feature or accommodation becomes unavailable, the SBT will let the parties know as soon as possible and arrange to reschedule or relocate the proceeding so that it is accessible.