Accessibility and Accommodations

Requesting an accommodation

The CFSRB wants to ensure that everyone is able to participate in its proceedings on an equal basis and will provide accommodation (alternate arrangements) for people who have needs related to any of the grounds listed in the Human Rights Code. For details, read the SJTO Accessibility and Accommodation Policy.

If you need accommodation, please let your case processing officer know as soon as possible so that we can consider your request without delaying your hearing. Tell us what you need in order to participate in the CFSRB hearing or mediation and we will work with you to make the proceeding accessible. If you need help making your request, call the CFSRB.

Accessibility at CFSRB

If you have any accessibility needs, let your case processing officer know as soon as possible. These are some of the accessibility features at CFSRB.

Toronto hearings

The CFSRB's Toronto hearing centre is at 655 Bay Street, 14th floor in Toronto between Elm Street and Gerrard Street. The building's front doors and elevators are accessible to wheelchairs, scooters and other mobility devices, as are hearing rooms, mediation rooms, private meeting rooms, and washrooms. The hearing rooms have adjustable lighting and sound amplification systems.

It is best to do drop offs on side streets such as Walton Street to the north of 655 Bay Street or Elm Street to the south. Public parking, which includes accessible parking spots, is available underneath 655 Bay Street. The building is located close to the College and Dundas subway stops. The Dundas stop is wheelchair accessible.

Other hearing locations

The CFSRB has regional hearing centres in London, Hamilton and Ottawa. In other communities hearings may be held in municipal halls, community centres, hotels, or other public buildings. If you are having a hearing in one of these locations and want more information on their accessibility features, contact us.

Information and publications

All of the CFSRB's informational materials and forms are available on this website. Or, you can ask us to email or mail you the documents. We can also send them to you in alternate formats like braille and large print.


The CFSRB can provide interpreters, visual interpretation services, such as American Sign Language (ASL) and langue des signes québécoise (LSQ) and real time captioning. For more information, see Language Services.

Support services

The CFSRB will work with you to accommodate any personal support services you use to help with communication, mobility, personal care or medical needs. The CFSRB cannot arrange these services for you. If you will be using a service animal or assistive device to participate in your hearing, notify the CFSRB in advance.