Accessibility and Accommodations

Requesting an accommodation

The CICB wants to ensure that everyone is able to participate in its proceedings on an equal basis and will provide accommodation (alternate arrangements) for people who have needs related to any of the grounds listed in the Human Rights Code. For details, read the SJTO Accessibility and Accommodation Policy.

People are encouraged to tell CICB staff about their accommodation needs and to ask questions about how we can meet them.

Contact the CICB to request an accommodation. Tell us what you need to participate and the CICB will work with you to make the proceeding accessible. If you need help making your request, call us.

Accessibility at CICB

Information and publications

All of the CICB’s informational materials, forms and notices to the public are available in print and on this website. You can request CICB documents in other formats like braille and large print.


The CICB can provide interpreters, visual interpretation services, such as American Sign Language (ASL) and langue des signes québécoise (LSQ), a deaf-blind intervener, or real time captioning.

If you don’t speak English or French and you need an interpreter, the CICB can provide one at no cost. For more information, see Language Services.

Support services

The CICB will work with you to accommodate any personal support services you use to help with communication, mobility, personal care or medical needs. However, the CICB cannot arrange these services for you. If you need a service animal or assistive device to participate in your hearing, please notify the CICB in advance.

Unavailable accommodations

Where an accessibility feature or accommodation becomes unavailable, the CICB will let the parties know as soon as possible and arrange to reschedule or relocate the proceeding so that it is accessible.