Important Notice

September 24, 2021

The CICB is permanently closing on December 31, 2021. Learn more.

FAQs and Info Sheets


Changes at the CICB

Please take note of these important changes at the CICB:

  1. Beginning October 1, 2019, the CICB will no longer accept:
    • applications for compensation
    • requests for review hearings
    • applications to vary an order for compensation
  2. Monday, September 30, 2019 was the last day to file an application with the CICB. Applications received after 11:59 p.m. on September 30 will not be accepted.
  3. Beginning October 1, 2019, CICB decisions can no longer be appealed to the Divisional Court.
  4. Beginning October 1, 2019, individuals seeking supports and services that result from being a victim of crime can contact the Ministry of the Attorney General's Victim Quick Response Program + (VQRP+).
  5. CICB awards made on or after May 29, 2019 will be subject to a maximum lump sum payment of $30,000 and a maximum award for pain and suffering of $5,000.


FAQs | Info Sheets

Frequently Asked Questions (FAQs)

These are some of the questions we're asked most often. For answers to other questions, see the Application and Hearing Process.

What is happening to the Criminal Injuries Compensation Board (CICB)?

The Criminal Injuries Compensation Board’s (CICB) last day of operation and date of dissolution will be December 31, 2021.

All applications that were received by September 30, 2019 will be resolved before the closure.

Supports and services for victims of crime can be accessed through the Victim Quick Response Program+ (VQRP+), which helps to cover emergency and essential expenses, funerals and counselling costs.

For more information about this program, please contact the Ministry of the Attorney General or call the Victim Support Line at 416-314-2447 or 1-888-579-2888.

Why is the CICB closing?

In April 2019 it was announced that the CICB would begin the process of winding down its operations.

As of October 1, 2019, a new one-window access system for victims of crime called the Victim Quick Response Program + (VQRP+) was launched.

The VQRP+ helps victims seeking financial assistance including covering emergency and essential expenses, funerals and counselling costs. For more information on this program, please contact the Ministry of the Attorney General.

When will the CICB be dissolved?

The CICB last day of operation and date of dissolution will be December 31, 2021. The CICB will ensure that all applications that were received by September 30, 2019 are resolved before its closure on December 31, 2021.

Are you still accepting applications?

The CICB continued to accept applications until September 30, 2019.

As of October 1, 2019, the CICB no longer accepted applications for compensation, requests for review hearings and applications to vary an order for compensation, and decisions could no longer be appealed.

What will happen to my matter that is still before the CICB?

The CICB will ensure that all applications that were received by September 30, 2019 are resolved before its closure and continue to issue monthly (periodic) payments and pay treatment invoices directly to service providers until December 31, 2021.

If you have questions about your claim, please call the CICB at 416-326-2900 or toll-free at 1-800-372-7463 or send an email to info.cicb@ontario.ca.

Where do I go if I’m a victim of a crime?

As of October 1, 2019, a new one-window access system for victims of crime called the Victim Quick Response Program + (VQRP+) was launched.

The VQRP+ helps victims seeking financial assistance including covering emergency and essential expenses, funerals and counselling costs.

For more information about this program, you may wish to contact the Ministry of the Attorney General or call the Victim Support Line at 416-314-2447 or 1-888-579-2888.

Can I appeal my decision?

CICB decisions can no longer be appealed to the Divisional Court. To learn more, read the Latest News.

I have been awarded monthly payments by the CICB. Will I still receive those payments after the CICB dissolves?

Applicants who have been awarded monthly payments will continue to receive their payments based on the award decision.

The CICB will continue to issue these payments until December 31, 2021.

Starting January 1, 2022, the Victims and Vulnerable Persons Division (VVPD) of the Ministry of the Attorney General will issue monthly (periodic) payments and pay treatment invoices for applicants who have received an award of a monthly (periodic) payment or funds for treatment to be paid directly to their service provider. Applicants with questions about their continuing payments should contact the VVPD at 1-833-704-2610.

I have been awarded funds for treatment to be paid directly to my treatment provider. What happens to those payments after the CICB dissolves?

If the award for treatment made by the CICB has not been fully utilized and/or if the approved treatment period has not expired, treatment providers can continue to submit their invoices.

The CICB will continue to issue these payments until December 31, 2021. Invoices and verification forms may be emailed until December 31, 2021 to info.cicb@ontario.ca.

Starting January 1, 2022, the Victims and Vulnerable Persons Division (VVPD) of the Ministry of the Attorney General will issue these continuing payments.

As of January 1, 2022, treatment providers should be submitting their invoices and verification forms to the VVPD at CPDU@ontario.ca. Applicants with questions about their continuing payments should contact the VVPD at 1-833-704-2610.

Do I have to attend a hearing?

If your claim can be assessed based on written evidence alone, you won't need to attend a hearing. One of our adjudicators will make a decision based on the information in the file. This is called a documentary hearing. If your oral testimony is required, you will be asked to participate in an electronic hearing, that is, by phone or video conference. The adjudicators will ask questions about the incident, injuries and associated costs.

For more information about hearings, see the Application and Hearing Process.

What if I move or change my phone number after I file my application?

If you move or change your phone number, call us or fill out the Notice of Change of Address and submit it to the CICB as soon as possible. If we can't reach you by phone or mail, your application may be dismissed.

If I apply to the CICB, can I still sue the person who committed the crime?

You can still sue the offender or alleged offender a civil action. However, if you are successful in a civil action, you'll have to pay back any compensation you've received from us.

What happens if I am also receiving benefits from Ontario Disability Support Program (ODSP) or Ontario Works (OW)?

A CICB award may impact your ODSP or OW benefits. We recommend that you contact your ODSP/OW caseworker for more information. For more information, see the Information Sheet: CICB Awards, Ontario Disability Support Program and Ontario Works.

What if I need more treatment after my hearing?

As of October 1, 2019, applications to vary an order for compensation can no longer be filed with the CICB. For more information, see Latest News.

My minor child’s award is being held in trust by the Accountant of the Superior Court of Justice until they turn 18. What happens to those awards?

These awards are held by the Accountant of the Superior Court of Justice (ASCJ) and are not impacted by the dissolution of the CICB. They will be released by the ASCJ as per the instructions set out in the award decision. The CICB has provided the ASCJ with the Minor Child’s contact information.

It is important that you notify the Accountant’s office of any changes to the Minor Child’s address. You may call the Accountant’s office at 416-314-2477 or toll-free 1-800-366-0335 to learn more about updating the Minor Child’s contact information.

If for any reason you need to request a determination on an early release of these funds you should contact the Minors’ Funds program by telephone at (416) 314-8003 or by email to MinorsFunds@ontario.ca. For further information about the Minors’ Funds program you can visit the Minors’ Funds program website.

Where will I find information on the CICB dissolution?

Important information, including arrangements for continuing payments, and who to contact for support, will be available on the CICB website.


Information Sheets