Accessibility and Accommodations

Making a Request for Accommodation

The HRTO wants to ensure that everyone is able to participate in its proceedings on an equal basis and will provide accommodation (alternate arrangements) for people who have needs related to any of the grounds in Part I of the Human Rights Code.

To make a request for accommodation of a Code-related need, such as disability, write down the details of what you need in order to participate in the HRTO process, and email your request to In some cases, the HRTO may ask for more information, including relevant medical records, to better understand your needs and determine how it can make the process accessible.

Do not automatically send your accommodation request to the other parties. If the HRTO thinks your request could affect the rights of the other parties, then the HRTO will ask you to send them copies.

If you need help making your request, call us or email

For details, read the TO Accessibility and Accommodation Policy.

Accessibility at the HRTO

The hearing centre

The HRTO hearing centre is at 655 Bay Street, 14th floor in Toronto between Elm Street and Gerrard Street. The building’s front doors and elevators are accessible to wheelchairs, scooters and other mobility devices, as are hearing rooms, mediation rooms, private meeting rooms, and washrooms.

The HRTO hearing rooms have adjustable lighting and sound amplification systems.

It is best to do drop offs on side streets such as Walton Street to the north of 655 Bay Street or Elm Street to the south. Public parking, which  includes accessible parking spots, is available underneath 655 Bay Street. The building is located close to the College and Dundas subway stops. The Dundas stop is wheelchair accessible.

In some circumstances, hearings and mediations may be scheduled in other locations to accommodate persons with disabilities.

Information and publications

All of the HRTO’s informational materials, forms and notices to the public are available in print and on this website. You may request HRTO documents in alternate formats such as large print or braille.

Rules of Procedure

The HRTO’s Rules include the SJTO Common Rules which confirm that the rules will be interpreted in a manner that is consistent with the Code. For example, parties may request flexibility in scheduling or timelines to accommodate a disability. The Rules also confirm that participants in HRTO hearings and mediations are entitled to accommodation of Code-related needs when requested.


The HRTO can provide interpreters, visual interpretation services, such as American Sign Language (ASL) and langue des signes québécoise (LSQ) and real time captioning at no charge. For more information see: Language Services).

You can also request a recording of your hearing (See the HRTO’s Practice Direction on Recording Hearings).

Support services

The HRTO will work with you to accommodate any personal support services you use to help with communication, mobility, personal care or medical needs. Please note that the HRTO cannot arrange these services for you.

If you require a service animal or assistive device to participate in your hearing or mediation, contact the HRTO in advance.

Unavailable accommodations

Where an accessibility or accommodation measure becomes unavailable, the HRTO will let the parties know as soon as possible and arrange to reschedule or relocate the proceeding so that it is accessible.