Accessibility and Accommodations

Making a Request for Accommodation

The OSET wants to ensure that everyone is able to participate in its proceedings on an equal basis. It will provide accommodation (alternate arrangements) of Human Rights Code related needs as outlined in the SJTO Accessibility and Accommodation Policy.

If you require accommodation, note it on your appeal form or inform the OSET as soon as possible after filing your appeal. Advance notice will give us time to make the arrangements before your hearing.

Accessibility at the OSET

Mediation and hearing rooms

The OSET holds mediations and hearings in locations across the province.

In Toronto

OSET mediations and hearings are held at 655 Bay Street, 14th floor between Elm Street and Gerrard Street. The building’s front doors and elevators are accessible to wheelchairs, scooters and other mobility devices, as are hearing rooms, mediation rooms, private meeting rooms, and washrooms.

The hearing rooms have adjustable lighting and sound amplification systems.

It is best to do drop-offs on side streets such as Walton Street to the north of 655 Bay Street or Elm Street to the south. Public parking, including accessible parking spots, is available underneath 655 Bay Street. The building is located close to the College and Dundas subway stops. The Dundas stop is wheelchair accessible.

In some circumstances, hearings and mediations may be scheduled in other Toronto locations as an accommodation.

In other locations

The OSET holds mediations and hearings in regional hearing centres of the Social Justice Tribunals cluster in London, Hamilton, St. Catharines, and Ottawa. In other communities, mediations and hearings may be held in municipal halls, community centres, hotels, or other public buildings.

All OSET mediations and hearing sites are wheelchair accessible and many are equipped with automatic door openers.

Information and publications

All the OSET informational materials, forms and notices to the public are available on this website. You can request OSET documents in print and in alternate formats like large print or Braille.


The OSET can provide interpreters, visual interpretation services, such as American Sign Language (ASL) and langue des signes québécoise (LSQ), real time captioning, and audio recordings of its hearings.

Support services

The OSET will work with you to accommodate any personal support services you use to help with communication, mobility, personal care or medical needs. Please note that the OSET cannot arrange these services for you. If you require a service animal or assistive device to participate in the hearing contact the OSET in advance of your hearing.

OSET supports a scent–reduced environment

Because fragrances cause health problems for some people, please do not use perfume, aftershaves or other strongly scented personal care products when coming to the OSET.

Unavailable accommodations

Where an accessibility or accommodation measure becomes unavailable, the OSET will let the parties know as soon as possible and arrange to reschedule or relocate the proceeding so that it is accessible.