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Sending and Receiving LTB Documents during a Postal Service Disruption

There may be a Canada Post strike or lockout starting September 26. Here’s what you need to know about filing and serving documents if the strike or lockout happens:

Options for sending forms or documents to the LTB:

  1. Use LTB e-File to file four common types of applications
  2. Email documents for your file, but not applications. Applications cannot be emailed to the LTB.  For more information about what you can email read: LTB accepting application-specific inquiries by email
  3. Fax your documents to an LTB office
  4. Send your documents by courier
  5. Deliver your documents in person at one of the LTB offices, or at a ServiceOntario location that accepts LTB documents

Visit our Contact Us page for a list of LTB office addresses, fax numbers and email addresses.

Options for sending forms or documents to the other party (landlord or tenant):

Landlords and tenants must make sure that documents reach one another or the LTB in a timely manner. If mail service is disrupted, use an alternate method for serving documents to each other and the LTB. These methods include fax, hand delivery, placing the document in the mail slot or under the door of the rental unit. (See Rule 5 of the LTB Rules of Procedure for details.) If you decide to send documents by courier, make sure that the recipient will be able to receive them.

Applicants required to serve the Notice of Hearing

During the postal disruption, applicants will be required to serve the application and Notice of Hearing on the respondents. The LTB will provide the applicant with written instructions about how to do this.

The LTB will give you the Notice of Hearing by email (if you have included an email address on your application) or by fax (if you gave a fax number). If the LTB does not have your email address or fax number then the LTB will contact you about picking up your Notice of Hearing.

If you have any questions

If you have any questions, please call and speak to a Customer Service Officer at 416-645-8080 or toll-free at 1-888-332-3234.