February 27, 2015
Email Communication Pilot

Starting on March 23, 2015, SBT will launch a 6-month pilot project where 6-8 legal clinics and 6-8 ODSP/OW offices will be able to submit documents and inquiries by email.  The purpose of the pilot is to improve the accessibility of the tribunal by offering pilot participants another avenue of communication with the SBT.  Participants will still have the option of submitting documents by fax or mail.

If the pilot works well, email communication with SBT could be expanded to all legal clinics and ODSP/OW offices.

The SBT is seeking volunteers to participate in this pilot project.

Rules for email communication

  • Attachments to emails may not exceed 10 megabytes.
  • Documents can be sent to a general email address, or to the Appeal Resolution Officer assigned to the appeal (per SBT Rules of Procedure).
  • Documents filed by email and received after 5 P.M. are considered to be filed on the next business day.
  • It is the responsibility of the submitting party to provide a copy of their documents to all other parties by their preferred method of communication.The SBT will not forward information.
  • Requests for changes to a file must be sent to all parties.
  • If a party does not wish to communicate through email, they must be contacted by fax or mail.
  • All email communications must comply with the SJTO Common Rules

Responding to email inquiries:

  • Emails that require a response will be acknowledged within two business days and answered within 15 business days. This is consistent with the Ontario Public Service Common Service Standards.
  • If a complete response is not possible, an interim response along with an estimated date for a complete response will be provided within 15 business days, taking established timelines into account.
  • An auto-reply will serve as proof-of-receipt.

For more information, call us at 416-326-0978, or toll-free at 1-800-753-3895