Sean Weir, Executive Chair and Harry Gousopoulos, Executive Director of Tribunals Ontario, issued the following statement about the Ministry of the Attorney General’s Justice Accelerated Strategy:
“Tribunals Ontario welcomes the investment from the government for this important project as part of its Justice Accelerated strategy. The case management solution will make our operations more efficient and offer a vastly improved experience for our users. It will form the backbone of our digital-first strategy for years to come.
Last year, when the pandemic started, Tribunals Ontario immediately pivoted to deliver services remotely to ensure access to justice with minimal service delays. Hearings by video, phone, and in writing; communication with parties by email, online fee payment, electronic filing of applications and online forms became more important than ever before.
The new system will enhance our digital-first approach by offering many of these features on a single platform. Parties will be able to file their documents and view case file information online. In addition, the system will help with early resolution of disputes through a self-serve, Q&A-style information portal, and a dispute resolution platform where parties can work together to resolve disputes on their own or with the help of a mediator.
The Landlord and Tenant Board will be the first of our boards and tribunals to transition to this new platform. Our team is hard at work and we look forward to launching this new solution this coming summer.
As we work to implement the digital case management solution we want to reiterate our commitment to ensuring access to justice while modernizing and innovating Tribunals Ontario services. We are guided, as always, by our mission to deliver fair, effective, timely and accessible dispute resolution.
MEDIA CONTACT
Janet Deline
Tribunals Ontario Communications
Media.TO-TDO@ontario.ca
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