Landlord and Tenant Board
Stakeholder Memo
To: Landlord and Tenant Board Stakeholders
From: Karen Restoule, Associate Chair and Lynn Dicaire, Registrar, Landlord and Tenant Board
Subject: Landlord and Tenant Board Implementing Plan to Address Pending Applications
The Landlord and Tenant Board (LTB) is working to continuously improve its operations and enhance the quality of dispute resolution for the thousands of people across the province who access its services.
As the LTB gradually resumes services, it’s clear that we need to address the volume of applications that require timely, fair and efficient dispute resolution. The LTB understands the impact that service delays have had on personal lives and businesses. In response, we have developed a plan that will reduce pending applications and schedule hearings while ensuring access to justice.
Between October 19 to November 20, 2020, the LTB will shift staff resources to focus on the scheduling of application hearings. These hearings will be scheduled in November and into 2021. Orders will be issued 20 to 30 days after a hearing.
As a result of reallocating staff resources, this will cause temporary customer service delays at the call centre of up to 45 minutes, processing new applications and responding to email inquiries. During this period, we are encouraging clients to refer to our website for general inquiries and FAQs to answer common questions. Clients who have a file number can use the ‘Check File Status’ for their hearing date if scheduled.
The LTB remains committed to updating stakeholders with regards to operational planning and is appreciative of the patience and cooperation of stakeholders as we continue to adjust our operations in response to the ongoing pandemic.
If you have any questions, please contact the Landlord and Tenant Board at LTB@ontario.ca.
Sincerely,
(Original signed by)
Karen Restoule
Associate Chair
(Original signed by)
Lynn Dicaire
Registrar