This plan outlines SJTO's initiatives over the next three years to identify, prevent and remove barriers to accessibility and the steps it is taking to comply with the requirements set out in the Accessibility for Ontarians with Disabilities Act and its regulations.
| 2013-14 | 2014-15 | 2015-16 | |
|---|---|---|---|
| Customer service | Review requests for accommodation on an annual basis to identify barriers (ongoing)
Review existing tribunal customer service policies and develop a consistent, cluster-wide policy regarding the provision of accommodation Establish an Accommodation Coordinators working group to share best practices and act as a resource to SJTO |
Update existing information on accessibility features and availability of assistive devices at each of SJTO's hearing locations. | |
| Procuring or Acquiring Goods, Services or Facilities | “Point of Sale” devices with accessible features are in place at the Landlord and Tenant Board
Identify accessibility requirements in project terms of reference, request for proposals and contracts with third-party service providers (ongoing) |
Incorporate accessibility into the planning process for the Toronto co-location project | Incorporate accessibility into the planning process for the Toronto co-location project |
| Training | By Jan 1/14 - Training for all employees on the IASR and Human Rights Code related obligations
Onboarding of new staff/members includes accessibility training (ongoing) |
Training for all full and part-time appointees on the IASR and Human Rights Code related obligations
Develop training module on accessibility for delivery to all accommodation coordinators |
Develop in-house training module on accessibility and customer service for delivery to all staff |
| Information and Communication | Conduct review to identify barriers in the way SJTO makes information available to the public and develop a plan to address | Address barriers in the provision of information (ongoing) | New website to be launched and content on the site will (where practicable) conform to WCAG 2.0, Level A |
| Employment | SJTO will adhere to the Ontario Public Service's policies and procedures on employment accommodation for both current and prospective employees with disabilities (ongoing)
Accessibility objectives included in yearly performance plans for managers (ongoing) |
Hiring managers will receive training materials on inclusive and barrier free recruitment to help ensure practices are fair, transparent and consistent
Accessibility objectives included in yearly performance and learning plans for staff (ongoing) |
All management and staff plans include accessibility objectives (ongoing) |