Mandate and Mission Statement
Adjudicative Tribunals Accountability, Governance and Appointments Act, 2009

(Disponible en français)

Mandate

Tribunals Ontario is a group of 13 adjudicative tribunals with a mandate to resolve and decide matters arising from over 60 statutes relating to safety, licensing, property assessment, residential tenancies and social justice.

Mission

Tribunals Ontario will deliver administrative justice in a fair, independent, effective and efficient manner. We promote public confidence through integrity and excellence, and by being accessible, accountable and responsive.

Vision

Tribunals Ontario will optimize dispute resolution through modern, new ways of service delivery.

Core Values

Tribunals Ontario is guided by the following four core values:

• Accessibility
  Publications, communications and facilities will provide full and equitable access. Practices and procedures will be designed to promote informed and meaningful participation, and support diversity and inclusion.
• Accountability
  High quality services are delivered consistently and with regard to value for money, resulting in a fair and accessible experience for parties, stakeholders, staff and members.
• Integrity Staff and members will act with honesty and with professionalism, exhibiting the highest standards of public service.
• Fairness Proceedings will be conducted impartially, and parties will have a reasonable opportunity to be heard. Decisions will be principled and based on the facts, the applicable law and the merits of the case.

Adoption

This policy will be reviewed every 3 years along with the other documentation required by ATAGAA.