(Disponible en français)
Although the Residential Tenancies Act, 2006 does not require it, proceedings before the Landlord and Tenant Board (LTB) are usually recorded. If a hearing recording is requested, the LTB will conduct a search and confirm whether the hearing was recorded. If available, the LTB will provide a copy of the recording for a fee. The LTB does not guarantee the existence or quality of hearing recordings.
A request for a hearing recording should be made within ten years of the hearing date. The recording will be erased after this time.
If the hearing was recorded, the LTB will endeavor to make a copy available within two weeks of the request. In some cases, it may take longer.
A request for a hearing recording must be accompanied by a fee of $16.15.
You can submit your request by mail or courier to an LTB office. You must complete the PDF Request for Hearing Recording form, and pay the filing fee. To see the list of all LTB office addresses, visit https://tribunalsontario.ca/ltb/contact/.
Some ServiceOntario locations accept LTB applications, documents and requests in-person. If you are filing your request at a ServiceOntario location, you must complete the PDF Request for Hearing Recording form and pay the filing fee. Payment can be made in-person by cash, credit or debit card, or by certified cheque or money order (made payable to the Minister of Finance).
Please visit ServiceOntario locations for a list of locations that accept applications and documents on behalf of the LTB.
If the hearing was not recorded, your payment will be returned or refunded.
If the hearing recording that you have requested is available, the LTB will send a password protected recording to the email address provided in your request form.
You will receive two emails. The first email will contain a link to the hearing recording. The second email will contain the password to access and download the recording.
The recording will be available for 30 days from the date you receive the link by email.
When you click on the link to the hearing recording, you will be asked to enter a password.
Once you have entered the password, you will see a page with preview of the video. Download the recording by clicking on the Download arrow at the top of the preview window.
Depending on your device settings, the document may automatically save to your Downloads Folder. You may also be shown the option to "Save As," and select where to save the recording on your device.
Please note: If you open the recording directly from the preview window, you will not be able to download the file from the media player onto your device. Please return to the linked folder to download the file.
If there is no email address provided, the hearing recording will be sent by regular mail to the mailing address provided on the request form. The recording will be saved on a USB Flash drive (USB stick), and you will receive a separate letter with passcode to access the file, in the mail.