LTB: Contact the LTB

Important Notice:
Effective March 13, 2020, all front-line counter services are closed to the public until further notice. Given the closure of public counters, the LTB is not accepting in-person submission of documents. To confirm alternative options to submit documents, email LTB@ontario.ca or call 1-888-332-3234 or 416-645-8080. For TTY relay service, dial 1-800-855-0511.

ServiceOntario Centres are limiting the intake of Landlord and Tenant Board applications to the following circumstances:

• the application represents an emergency situation
• the applicant has no access to a computer
• the applicant’s only option for payment is by cash, certified cheque, or money order
• other limitations to applicant’s alternate filing options.

Please visit ServiceOntario Centres for a list of locations that accept applications and documents on behalf of the LTB.

Most LTB applications can be submitted via e-file. If you can’t use e-file, send your application by mail or fax to your LTB regional office.

ServiceOntario staff cannot provide you with information about the law or LTB procedures. You cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices.

You can mail or fax documents to a Landlord and Tenant Board office. Remember to include your file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the Landlord and Tenant Board office closest to the rental property.

Important: Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Landlord and Tenant Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to the respective LTB regional office address listed below:

Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB's processes but they cannot provide legal advice.

Wait times to speak to an agent are currently in excess of 45 minutes and are highest on Mondays, the first business day of the month, and from 11:00 am to 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

1. How to get legal help
2. Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
3. Rules about rent, including this year's guideline increase
4. The LTB application and hearing process
5. Hours of operation and contact information

The LTB is receiving a high volume of emails. It is taking us time, but we are responding to all application-specific email inquiries from people with an open file. Your email will receive a response. We apologize for the delay and thank you for your patience.

Email the LTB for application-specific inquiries only. For example, you could email the LTB to:

• send documents for your application file
• provide information that the LTB said it needed for your application
• give dates that you are unavailable so the LTB can schedule a hearing

Send your email to the office taking care of your application. Check your file number against the list below to make sure you email the right office. You must include your file number in the subject line of your email.

The LTB will delete the following types of emails without answering them:

Questions about problems you are having with your rental unit, landlord or tenant. Instead, check out our FAQs, brochures, or call us.

Applications and Requests for Review. The LTB does not accept applications or requests for review by email. You must e-file, mail or fax your application.

Emails or documents containing credit card information. The LTB does not accept any documents containing credit card information by email.

If you have questions about the LTB's procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.

If you require an accommodation to participate in a hearing, or you believe the format will result in an unfair hearing (for example: you do not have access to a telephone, computer and/or the internet), please refer to the Request for Accommodation form. Please send this form to the LTB as soon as possible so that the LTB has enough time to consider your request before the hearing. You may send the form by email, mail, fax or courier.

For more information, please see the Accessibility and Accommodations webpage.

There are two ways to request a mediation or hearing in French:

• Complete the Request for French-Language Services included in the application form; or
• Complete the Request for French-Language Services and email it to the regional office that is handling your file.

A bilingual dispute resolution officer or adjudicator will be assigned to your mediation or hearing. Make your request as soon as possible and well in advance of your mediation or hearing date.

Email: Media.TO-TDO@ontario.ca