Important Notice

February 1, 2024

On April 1, 2024, Tribunals Ontario’s Hearing Audio Recordings Policy will take effect. Please see our operational update for more details.

Contact the LTB


Application and Processing Times

Last Updated: June 12, 2023

The Landlord and Tenant Board (LTB) is experiencing delays in processing and resolving matters.

LTB is actively working to improve its service timelines and we thank you for your continued patience.

  • On average, L1 and L9 applications are being scheduled within five months. A Notice of Hearing will be sent to the parties before the scheduled hearing date. This is an improvement from earlier this year, when the average was 8-10 months to get to a hearing.
  • On average, other new and adjourned matters are currently being scheduled within seven to eight months from when they were received or adjourned.
  • On average, orders are being provided within 60 days or less of a hearing.

To avoid mailing delays, email the LTB at LTB@ontario.ca and ask that your Notice of Hearing and order be sent by email.


Before You Contact the LTB

It is taking us longer than usual to process applications and issue notices of hearing. Please wait at least two months after filing to check on the status of your application. We apologize for the delay and thank you for your patience.

Wait times to speak to an agent are currently in excess of 45 minutes. Before you call, have a look at the links below. You may be able to find the answer you need right here on our website.


Filing by mail or courier

Important Notice:
Effective March 13, 2020, all front-line counter services are closed to the public until further notice. Given the closure of public counters, the LTB is not accepting in-person submission of documents.

You can mail or courier your documents to a Landlord and Tenant Board office. Remember to include your file number, if you have one. This way, the LTB knows which file the documents belong to.

Courier mail should be addressed to:
15 Grosvenor Street, Ground Floor
Toronto, Ontario M7A 2G6

Mail sent through Canada Post should be addressed to the closest LTB office:

The LTB cannot accept credit card payment via fax. Applications faxed to the LTB with credit card information will be automatically deleted and not processed.


ServiceOntario Locations (Filing Only)

Some ServiceOntario Centres accept all Landlord and Tenant Board applications in-person.

Please visit ServiceOntario Centres for a list of locations that accept applications and documents on behalf of the LTB.

ServiceOntario staff cannot provide you with information about the law or LTB procedures. You cannot mail or fax documents to a ServiceOntario location. If you are mailing documents, send them to one of the LTB offices (see "Filing by mail or courier").

The LTB encourages the use of the Tribunals Ontario Portal for L1, L2, L3, L4, L9, L10, T1, T2, T5, T6, C1 and C2 applications. For most other LTB applications, you can file your application by email and pay online. You can also send your application by mail or courier to your LTB regional office. Please note that processing time for your application may be longer by regular mail or courier.


Phone

Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB's processes but they cannot provide legal advice.

Wait times to speak to an agent are currently in excess of 45 minutes and are highest on Mondays, the first business day of the month, and from 11:00 am to 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.

This table gives three telephone numbers for the LTB: toll-free, Toronto area and TTY.
Toll free: 1-888-332-3234
Toronto area: 416-645-8080
TTY: Call the Bell Relay Service at 1-800-855-0511

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

  1. How to get legal help
  2. Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
  3. Rules about rent, including this year's guideline increase
  4. The LTB application and hearing process
  5. Hours of operation and contact information

Email submissions and file specific inquiries

The LTB receives a high volume of applications every year and also receives a high volume of emails. The LTB has a number of email addresses to assist parties in a variety of ways, please see below. Please be sure to use the correct email address.

An automatic response will be provided to each email LTB receives, containing additional information or resources. Depending on the purpose of your email, a direct response may not be provided.

Each email to the LTB should only be sent to one email address. Copying different accounts may cause delays.

You may also wish to review the information and resources on our website.

Evidence for Hearings

You can file your evidence online on the Tribunals Ontario Portal. If you are not able to file on the portal, please send all evidence for upcoming hearings by email to LTB.Evidence@ontario.ca. The email subject line must include your file number and the hearing date.

Read the Practice Direction on Evidence for more information about how and when to submit evidence if you have an upcoming hearing.

File-specific Inquiries

If you have an application in Tribunals Ontario Portal, you can submit requests in the portal. For other file-specific inquires, you can email LTB@ontario.ca. Your email subject line must include your file number.

New Applications and Requests for Review (online payment only)

New applications and requests for review that have been paid online and filed by email must be submitted by email along with the supporting documents and payment receipt to: ltbpayments@ontario.ca. This does not apply to applications filed on the Tribunals Ontario Portal. For more information about filing by email, please visit our webpage File by Email, Pay Online.

Check File Status

Use the Tribunals Ontario Portal to check the status of your file, find out the date and details of your next hearing and whether an order has been issued. The LTB does not respond by email to these types of inquiries.

General Inquiries

The LTB does not respond by email to general inquiries. If you have a general question, use Navigate Tribunals Ontario. You can also find information on our website. Try reading the Application and Hearing Process, Renting in Ontario, or try entering a keyword in the “Search” box next to the magnifying glass in the upper right-hand corner of the page.

The LTB does not accept emails containing credit card information.


Non-profit housing co-operative eviction inquiries

If you have questions about the LTB's procedures for non-profit housing co-operative evictions or about your file, call 1-888-332-3234, 416-645-8080 or email: co-opprocessingLTB@ontario.ca

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.


Request an Accommodation

If you require an accommodation to participate in a hearing, or you believe the format will result in an unfair hearing (for example: you do not have access to a telephone, computer and/or the internet), please refer to the Request for Accommodation form. Please send this form to the LTB as soon as possible so that the LTB has enough time to consider your request before the hearing. You may send the form by email, mail, fax or courier.

For more information, please see the Request an Accommodation webpage.


Request a Mediation or Hearing in French

There are two ways to request a mediation or hearing in French:

  • Complete the Request for French-Language Services included in the application form; or
  • Complete the Request for French Language Services and submit it to the LTB. If you use the Tribunals Ontario Portal (TOP) to manage your LTB file, upload your completed request directly in your file by choosing "Request for French Language Services" under the list of documents. Otherwise, you can send your completed form by email to LTB@ontario.ca.

A bilingual dispute resolution officer or adjudicator will be assigned to your mediation or hearing. Make your request as soon as possible and well in advance of your mediation or hearing date.


Zoom Technical Support

If you have technical issues joining your hearing on Zoom, you can email LTBHearingSupport@ontario.ca, or call 416-212-9064 (toll-free 866-769-7865). Staff will help you join your hearing.

The support line will be monitored between 8:30 a.m. and 4:30 p.m., Monday to Thursday, and from 8:30 a.m. to 2 p.m. on Friday.

When you call for support, you will be asked to leave a brief voice message explaining the issue you are experiencing and provide your contact phone number. Staff will call you back promptly.

You should call this number or send an email only if you have a technical issue joining Zoom on the day of your hearing.


Media inquiries