LTB: Contact the LTB

Important Notice:
Effective March 13, 2020, all front-line counter services are closed to the public until further notice. Given the closure of public counters, the LTB is not accepting in-person submission of documents. To confirm alternative options to submit documents, email LTB@ontario.ca or call 1-888-332-3234 or 416-645-8080. For TTY relay service, dial 1-800-855-0511.

ServiceOntario Centres are limiting the intake of Landlord and Tenant Board applications to the following circumstances:

• the application represents an emergency situation
• the applicant has no access to a computer
• the applicant’s only option for payment is by cash, certified cheque, or money order
• other limitations to applicant’s alternate filing options.

Please visit ServiceOntario Centres for a list of locations that accept applications and documents on behalf of the LTB.

Most LTB applications can be submitted via e-file. If you can’t use e-file, send your application by mail or fax to your LTB regional office.

ServiceOntario staff cannot provide you with information about the law or LTB procedures. You cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices.

You can mail or fax documents to a Landlord and Tenant Board office. Remember to include your file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the Landlord and Tenant Board office closest to the rental property.

Important: Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.

Courier mail should be addressed to:

Landlord and Tenant Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1

Mail sent through Canada Post should be addressed to the respective LTB regional office address listed below:

Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB's processes but they cannot provide legal advice.

Wait times to speak to an agent are currently in excess of 45 minutes and are highest on Mondays, the first business day of the month, and from 11:00 am to 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

1. How to get legal help
2. Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
3. Rules about rent, including this year's guideline increase
4. The LTB application and hearing process
5. Hours of operation and contact information

The LTB receives a high volume of applications every year and also receives a high volume of emails. The LTB has a number of email addresses to assist parties in a variety of ways, please see below. Please be sure to use the correct email address.

An automatic response will be provided to each email LTB receives, containing additional information or resources. Depending on the purpose of your email, a direct response may not be provided.

Each email to the LTB should only be sent to one email address. Copying different accounts may cause delays.

You may also wish to review the information and resources on our website.

Evidence for Hearings

Please send all evidence for upcoming hearings by email to LTB.Evidence@ontario.ca.

File-specific Inquiries

Please direct all LTB application specific inquiries to the regional office responsible for your application. The list of regional office email addresses are below.

New Applications and Requests for Review (online payment only)

New applications and requests for review that have been paid online must be submitted by email along with the supporting documents and payment receipt to: ltbpayments@ontario.ca. For more information about filing by email, please visit our webpage File by Email, Pay Online.

Check File Status

You can check the status of your file on the LTB’s Check File Status tool, which is automatically updated when a hearing has been scheduled or an order has been issued for your case. The LTB does not respond by email to these types of inquiries.

General Inquiries

If you have a general question, you may find an answer on our website. Try reading the Application and Hearing Process, FAQs and Operational Updates. You can also try entering a keyword in the “Search” box next to the magnifying glass in the upper right-hand corner of the page. The LTB does not respond by email to general inquiries.

The LTB does not accept emails containing credit card information.

If you have questions about the LTB's procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca

The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.

If you require an accommodation to participate in a hearing, or you believe the format will result in an unfair hearing (for example: you do not have access to a telephone, computer and/or the internet), please refer to the Request for Accommodation form. Please send this form to the LTB as soon as possible so that the LTB has enough time to consider your request before the hearing. You may send the form by email, mail, fax or courier.

For more information, please see the Accessibility and Diversity webpage.

There are two ways to request a mediation or hearing in French:

• Complete the Request for French-Language Services included in the application form; or
• Complete the Request for French-Language Services and email it to the regional office that is handling your file.

A bilingual dispute resolution officer or adjudicator will be assigned to your mediation or hearing. Make your request as soon as possible and well in advance of your mediation or hearing date.

Email: Media.TO-TDO@ontario.ca