Important Notice
The province announced a temporary pause on residential evictions on January 14, 2021. The LTB continues to accept applications, hold hearings and issue eviction orders. Our front counters remain closed to the public due to COVID-19. Learn more.
Contact the LTB
Before You Contact the LTB
Wait times to speak to an agent are currently in excess of 45 minutes. Before you call, have a look at the links below. You may be able to find the answer you need right here on our website.
- Get answers to our most Frequently Asked Questions.
- Visit the Housing Law section of Steps to Justice (external site run by Community Legal Education Ontario).
- Use our Help for Landlords and Help for Tenants guides to find common tenancy scenarios and the steps for dealing with them.
- Get a step-by-step explanation of the LTB's Application and Hearing Process.
- Consult the LTB brochures and guidelines.
- Learn how hearings are adjourned or rescheduled.
- Use the Check File Status tool to find out the date and details of your next hearing and whether an order has been issued.
LTB Office Locations
Important Notice:
Effective March 13, 2020, all front-line counter services are closed to the public until further notice. Given the closure of public counters, the LTB is not accepting in-person submission of documents. To confirm alternative options to submit documents, email LTB@ontario.ca or call 1-888-332-3234 or 416-645-8080. For TTY relay service, dial 1-800-855-0511.
Hamilton - Southern Office
119 King Street West, 6th Floor Hamilton, Ontario L8P 4Y7 |
Sudbury - Northern Office
199 Larch Street, Suite 301 Sudbury, Ontario P3E 5P9 Note: Applications can be filed at the ServiceOntario counter at this address. For inquiries, call 1-888-332-3234. |
London - Southwestern Office
150 Dufferin Avenue, Suite 400 London, Ontario N6A 5N6 |
Toronto East Office
2275 Midland Avenue, Unit 2 Toronto, Ontario M1P 3E7 |
Mississauga - Central Office
3 Robert Speck Parkway, Suite 520 Mississauga, Ontario L4Z 2G5 |
Toronto North Office
47 Sheppard Avenue East, Suite 700 Toronto, Ontario M2N 5X5 |
Ottawa - Eastern Office
255 Albert Street, 4th Floor Ottawa, Ontario K1P 6A9 |
Toronto South Office
15 Grosvenor Street, Ground Floor Toronto, Ontario M7A 2G6 |
ServiceOntario Locations (Filing Only)
ServiceOntario Centres are limiting the intake of Landlord and Tenant Board applications to the following circumstances:
- the application represents an emergency situation
- the applicant has no access to a computer
- the applicant’s only option for payment is by cash, certified cheque, or money order
- other limitations to applicant’s alternate filing options.
Please visit ServiceOntario Centres for a list of locations that accept applications and documents on behalf of the LTB.
Most LTB applications can be submitted via e-file. If you can’t use e-file, send your application by mail or fax to your LTB regional office.
ServiceOntario staff cannot provide you with information about the law or LTB procedures. You cannot mail or fax documents to a ServiceOntario location. If you are mailing or faxing documents, send them to one of the LTB offices.
Mail or fax
You can mail or fax documents to a Landlord and Tenant Board office. Remember to include your file number, if you have one. This way, the LTB knows which file the documents belong to. Send your application to the Landlord and Tenant Board office closest to the rental property.
Important: Until further notice, the following changes are in place for submitting documents through mail. If you submit by mail or courier, you will experience processing delays.
Courier mail should be addressed to:
Landlord and Tenant Board
25 Grosvenor Street, 4th Floor
Toronto, ON M7A 1R1
Mail sent through Canada Post should be addressed to the respective LTB regional office address listed below:
Hamilton - Southern Office
119 King Street West, 6th Floor Hamilton, Ontario L8P 4Y7 Fax: 905-521-7870 or 1-866-455-5255 |
Sudbury - Northern Office
199 Larch Street, Suite 301 Sudbury, Ontario P3E 5P9 Fax: 705-564-4188 or 1-866-410-1399 |
London - Southwestern Office
150 Dufferin Avenue, Suite 400 London, Ontario N6A 5N6 Fax: 519-679-7290 or 1-888-377-8813 |
Toronto East Office
2275 Midland Avenue, Unit 2 Toronto, Ontario M1P 3E7 Fax: 416-314-8649 or 1-888-377- 8808 |
Mississauga - Central Office
3 Robert Speck Parkway, Suite 520 Mississauga, Ontario L4Z 2G5 Fax: 905-279-7286 or 1-888-322-2841 |
Toronto North Office
47 Sheppard Avenue East, Suite 700 Toronto, Ontario M2N 5X5 Fax: 416-314-9567 or 1-855-220-1676 |
Ottawa - Eastern Office
255 Albert Street, 4th Floor Ottawa, Ontario K1P 6A9 Fax: 613-787-4024 or 1-888-377-8805 |
Toronto South Office
15 Grosvenor Street, Ground Floor Toronto, Ontario M7A 2G6 Fax: 416-326-9838 |
Phone
Call and speak to one of our customer service officers, Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB's processes but they cannot provide legal advice.
Wait times to speak to an agent are currently in excess of 45 minutes and are highest on Mondays, the first business day of the month, and from 11:00 am to 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.
Toll free: | 1-888-332-3234 |
---|---|
Toronto area: | 416-645-8080 |
TTY: | Call the Bell Relay Service at 1-800-855-0511 |
Automated information menu
You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:
- How to get legal help
- Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
- Rules about rent, including this year's guideline increase
- The LTB application and hearing process
- Hours of operation and contact information
Email: For application-specific inquiries only
Email the LTB for application-specific inquiries only. For example, you could email the LTB to:
- send documents for your application file
- provide information that the LTB said it needed for your application
- give dates that you are unavailable so the LTB can schedule a hearing
Send your email to the office taking care of your application. Check your file number against the list below to make sure you email the right office. You must include your file number in the subject line of your email.
The LTB will delete the following types of emails without answering them:
Questions about problems you are having with your rental unit, landlord or tenant. Instead, check out our FAQs, brochures, or call us.
Applications and Requests for Review. The LTB does not accept applications or requests for review by email. You must e-file, mail or fax your application.
Emails or documents containing credit card information. The LTB does not accept any documents containing credit card information by email.
If your file number begins with: |
Your LTB office is: |
Use this email address: |
---|---|---|
CEL or CET | Central (Mississauga) |
CE-ltb@ontario.ca |
EAL or EAT | Eastern (Ottawa) |
EA-ltb@ontario.ca |
NOL or NOT | Northern (Sudbury) |
NO-ltb@ontario.ca |
SOL or SOT | Southern (Hamilton) |
SO-ltb@ontario.ca |
SWL or SWT | Southwest (London) |
SW-ltb@ontario.ca |
TEL or TET | Toronto East (Toronto – Scarborough) |
TE-ltb@ontario.ca |
TNL or TNT | Toronto North (Toronto – North York) |
TN-ltb@ontario.ca |
TSL or TST | Toronto South (Toronto – Yonge/College) |
TS-ltb@ontario.ca |
Non-profit housing co-operative eviction inquiries
If you have questions about the LTB's procedures for non-profit housing co-operative evictions or about your file, call 1-844-288-7221 or 416-314-7061 or email: co-opprocessingLTB@ontario.ca
The LTB does not provide information about the rights and obligations in co-operative non-profit housing. A co-op or co-op member can contact the Co-operative Housing Federation of Canada or seek legal advice from a Community Legal Clinic.
Request an Accommodation
You can request an in-person proceeding as an accommodation for an Ontario Human Rights Code-related need, or if it will result in an unfair hearing. Contact the tribunal by email or phone to make a request. Learn more.
Media inquiries
Email: Media.TO-TDO@ontario.ca