Overview
In specific situations, the Residential Tenancies Act, 2006 (RTA) allows a party to an application to pay money into the Landlord and Tenant Board (LTB), or a LTB adjudicator may also direct a party to pay money into the LTB. The money is held in the LTB's Trust Account with the Canadian Imperial Bank of Commerce (CIBC) until the application is resolved or the LTB orders otherwise.
If your landlord has applied to the LTB to terminate your tenancy for non-payment of rent, you can stop your eviction if you make the payment required under the RTA.
Who can pay money into the LTB
A “payment-in” to the LTB can only be made if:
the tenant is making the payment to stop their eviction based on their landlord's application to evict them for non-payment of rent,
the tenant filed a maintenance application and asked if they could pay their rent into the LTB, and the LTB permitted this, or
a LTB adjudicator directed or ordered a party to an application to make a payment into the LTB.
Important: Payments made towards rent arrears in order to raise issues under section 82 of the RTA must be paid directly to the landlord. You cannot pay this amount into the LTB's Trust Account.
How to pay money into the LTB
The LTB has a trust account with CIBC. A party's payment is deposited in this account. A party must first obtain a "deposit slip" from the LTB. The deposit slip has the LTB’s Trust Account number on it and the party’s LTB file number.
Step 1
You must first get a deposit slip from the LTB.
You can send us an email requesting a deposit slip at LTBPayments@ontario.ca with your file number and “Request for Deposit Slip” mentioned in the subject line.
Alternatively, you can get a deposit slip from a designated ServiceOntario location.
Step 2
Get a certified cheque, money order or bank draft in the amount that is required to be paid. You can also pay by cash at a CIBC branch.
Step 3
Take the deposit and your payment to any CIBC branch. The bank will do the following:
take your payment and deposit the money in the LTB’s Trust Account
date stamp your LTB deposit slip and give you a copy
Step 4
After you pay at a CIBC branch, you must provide the date stamped deposit slip to the LTB immediately. Do not wait.
You can submit the deposit slip to the LTB in the following ways:
upload a picture or scanned copy of the deposit slip directly to your file on the Tribunals Ontario Portal under "Deposit Slip - Payment In". This is the fastest option.
if you don't have access to your file on the portal, you can submit a scanned copy of the deposit slip by email to LTBPayments@ontario.ca with your file number and "Deposit Slip - Payment In" mentioned in the subject line.
take it in person to a designated ServiceOntario centre.
use mail or Xpresspost to send it to the LTB regional office closest to you.
Send the deposit slip by courier. If you use courier mail, it should be addressed to:
Landlord and Tenant Board
15 Grosvenor Street, Ground Floor
Toronto, ON M7A 2G6
Note: It may take longer for the LTB to update your file information if you send your deposit slip by mail.
If the stamped deposit slip is submitted to the LTB after the eviction date, the LTB may not be able to stop your eviction.
Information for tenants
Stopping an eviction for non-payment of rent
If your landlord has applied to the LTB to terminate your tenancy for non-payment of rent and the LTB has issued an eviction order, you can stop your eviction if you make the payment required under the RTA. You do not have to get the LTB's permission to make this payment.
If you can, you should make the payment as soon as possible because you may have to pay more if you wait. For example, if you wait until your landlord has filed your eviction order with the Sheriff's Office, the LTB may add your landlord's Sheriff's costs to the amount you have to pay to stop your eviction.
If you pay the money you owe your landlord into the LTB, it will stay in the LTB's Trust Account until a decision is made about whether you made the payment required to stop your eviction.
It is important that you submit the stamped deposit slip with the LTB immediately after paying at the CIBC. If you wait too long, the Sheriff's Office may evict you before LTB knows you have made your payment.
Payment-in on a tenant maintenance application
If you have filed a maintenance application, you can ask the LTB to let you pay some or all of your rent into the LTB’s Trust Account. However, if you want to make this type of payment, you must get the permission of a LTB adjudicator.
Once you file your maintenance application, you can ask permission by filling out a “Request to Pay Rent to the Board on a Tenant Application about Maintenance” form which is available on the LTB’s website.
You can also ask the LTB adjudicator for permission to pay into the LTB during your hearing.
Important: If you are allowed to pay your rent into the LTB, the payment made to the LTB is considered as if you paid rent to your landlord. If you don't make the full payment to the LTB and don't pay your landlord, any amount not paid may be considered arrears of rent and your landlord could start the process to evict you for non-payment of rent.
Payment directed or ordered by an adjudicator
Sometimes a LTB adjudicator will give a party a direction or order to pay money into the LTB. The party will be told:
how much money must be paid in, and
by what date.
If you don’t pay the full amount on time, the LTB adjudicator may refuse to consider the party’s evidence and submissions.