Landlord and Tenant Board
Stakeholder Memo
To: Landlord and Tenant Board Stakeholders
From: Karen Restoule, Associate Chair and Lynn Dicaire, Registrar, Landlord and Tenant Board
Subject: Landlord and Tenant Board Updated Rules and Guidelines
The Landlord and Tenant Board (LTB) is working to continuously improve its operations and enhance the quality of dispute resolution for the thousands of people across the province who access its services.
The LTB is transforming its services to meet the needs of landlords and tenants by:
- Conducting hearings by telephone, video and in writing, where feasible.
- Shifting resources to prioritize scheduling hearings.
- Conducting case management hearings for contested L2 applications to end a tenancy and evict a tenant.
- Expanding the capacity of the LTB to handle incoming documents by adding three new fax lines to receive application submissions.
- Developing a new digital certification stamp for Orders to send to parties by email.
- Encouraging applicants to use the electronic filing service to allow the LTB to process applications more quickly and include their email address on the application to save time.
- Implementing the Advance Resolution Request form to allow applicants to quickly resolve matters that are not complex and may not require a hearing.
- Appointing 39 full-time adjudicators and 35 part-time adjudicators to hear LTB matters.
Additionally, we would like to provide an update on the consultation with stakeholders and the public on proposed changes to our Rules, Guidelines and forms held in August. Over the consultation period, the LTB received 44 comments and held 15 virtual meetings with stakeholders. The LTB has reviewed the feedback and finalized its Rules, and Guidelines to support more efficient, accessible and easy to use services. These changes will take effect on December 1, 2020. Forms will be updated and available shortly.
The LTB remains committed to updating stakeholders with regards to operational planning and is appreciative of the patience and cooperation of stakeholders as we continue to adjust our operations in response to the ongoing pandemic.
If you have any questions, please contact the Landlord and Tenant Board at LTB@ontario.ca.
Sincerely,
(Original signed by)
Karen Restoule
Associate Chair
(Original signed by)
Lynn Dicaire
Registrar