Accessibility and Accommodation Policy
Adjudicative Tribunals Accountability, Governance and Appointments Act, 2009

Statement of Commitment

Tribunals Ontario is committed to treating all persons with dignity and respect and in a manner that promotes independence.

Tribunals Ontario is committed to providing an inclusive and accessible environment in which all persons have equitable access to our services. We will meet our obligations under the Accessibility for Ontarians with Disabilities Act and will aim to do so in a timely manner.

Tribunals Ontario is, where possible, moving forward with alternative hearing options such as written, telephone, and video hearings. In-person hearings may be available where appropriate.

Tribunals Ontario is committed to providing accommodation for needs in accordance with the principles of the Human Rights Code recognizing every person has a right to equal treatment with respect to services, goods and facilities, without discrimination because of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex (including pregnancy), gender identity, sexual orientation, gender expression, age, marital status, family status and disability.

Customer Service

Tribunals Ontario is committed to providing excellent customer service to all parties, representatives, witnesses, and other persons who seek to use our services.

Equitable access for all persons will be provided to ensure everyone is able to fully participate in our processes.

The following principles will guide Tribunals Ontario in making its processes accessible:

Assistive Devices/Support Services

Tribunals Ontario will work with any person to accommodate any personal support services they use to help with communication, mobility, personal care or medical needs. Please note that Tribunals Ontario cannot arrange these services.

If any person requires an assistive device to participate in a hearing or mediation, they should contact the respective tribunal in advance.

Support Persons

Tribunals Ontario welcomes support persons accompanying people with a disability.

Requests for Accommodation

Tribunals Ontario has staff at each of its tribunals who are fully informed of this policy and will receive and respond to inquiries and requests for accessibility and/or accommodation. If any person requires accommodation at one of our tribunals, they should contact the tribunal by clicking on the appropriate link below:

Each tribunal will keep a record of all accommodation requests and action taken. Tribunals Ontario will monitor performance at all of our tribunals on an ongoing basis.

Notice of Service Disruption

Tribunals Ontario will provide notification if there is a disruption at one of our offices or in services usually used by persons with disabilities. The reason for the disruption will be provided, along with the expected length of time of the disruption and, if alternative facilities or services are available. Tribunals Ontario may not be able to give advance notice if it is an unplanned or emergency disruption.


Tribunals Ontario will provide training to staff and adjudicators on:

Training will be provided in a way that best suits the duties of staff and adjudicators. Tribunals Ontario will keep a record of all training provided, including the dates of the training and the number of individuals to whom training is provided.


Tribunals Ontario will incorporate accessibility criteria and features when procuring, or acquiring goods, services or facilities. When Tribunals Ontario is unable to incorporate accessibility criteria and features into procurement, an explanation will be provided, upon request.

Information and Communication

Tribunals Ontario will provide information to and communicate with individuals in a way that considers their accessibility needs. When requested, information about Tribunals Ontario and its services and case documents, including public safety information in accessible formats or with communication supports will be provided.

Tribunals Ontario – Accessibility and Accommodation Policy