Section A: When to use this application
You can use this application if the tenant has already moved out of the rental unit and want an order to:
- collect rent or compensation you believe the former tenant owes you
- collect an amount for charges related to NSF cheques the former tenant gave you
- collect costs you believe the former tenant owes you for unpaid utility bills (utilities mean heat, electricity and water)
- collect money you believe the former tenant owes you for damaging the rental unit
- collect costs you incurred because the former tenant or someone else visiting or living in the rental unit substantially interfered with your reasonable enjoyment or lawful right, privilege or interest
You can only file this application if the tenant moved out of the rental unit on or after September 1, 2021. You cannot file this application more than one year after the date the tenant moved out.
If the tenant is still living in the rental unit
You cannot file this application if the tenant is still living in the rental unit.
If the tenant is still living in the rental unit and you want an order for payment of rent arrears, you may complete an Application to Collect Rent the Tenant Owes (Form L9) and file it with the Landlord and Tenant Board (LTB).
If the tenant is still living in the rental unit and you want to evict the tenant for non- payment of rent, you may complete the Application to Evict a Tenant for Non-Payment of Rent and to Collect Rent the Tenant Owes (Form L1) and file it with the LTB. However, before you file the L1 application, you must give the tenant an N4 Notice to End your Tenancy for Non-Payment of Rent.
If the tenant is still living in the rental unit and you believe the tenant owes you money for a reason other than rent arrears, you may file an Application to End a Tenancy and Evict a Tenant (Form L2) to request an order requiring the tenant to pay you:
- compensation for each day they remain in the rental unit after the termination date set out in Notice to End your Tenancy
- bank charges and related administration charges for NSF cheques the tenant gave
- you utility costs (heat, electricity and water) that the tenants failed to pay
- compensation for damage the tenant, their guest, or another occupant of the rental unit caused to the rental unit or to the residential complex
- expenses you have incurred because the tenant, their guest, or another occupant of the rental unit substantially interfered with your reasonable enjoyment or lawful right, privilege or interest; and/or
- the additional amount the tenant would have been required to pay had the tenant not misrepresented their income or that of their family in a Rent-Geared-to-Income rental unit.
Section B: How to complete this application
Read these instructions before completing the application form. You are responsible for ensuring that your application is correct and complete. Follow the instructions carefully when you complete the application form.
It is important to follow the instructions below:
- Print clearly or type into each section.
- Do not fill in sections that do not apply to you. If the instructions tell you to shade a box or a circle (for example, circles marked “Yes” or “No”), shade the box or circle completely.
Language Preference
The LTB offers services in both English and French. If you, your representative, or one of your witnesses would like to receive French Language Services, please select French.
Request for Accommodation
The LTB committed to treating all persons with dignity and respect and in a manner that promotes independence. The LTB is committed to providing an inclusive and accessible environment in which all persons have equitable access to our services.
Accommodations are arrangements to allow everyone, regardless of their abilities, to participate fully in the LTB’s process.
Complete the Accommodation Request Form if you require accommodation under the Ontario Human Rights Code or for a procedural fairness need. Provide as much detail as you can about your request for accommodation for your upcoming hearing. Email your completed form to LTB@ontario.ca, or send the form by mail to the LTB. For a list of all LTB office addresses, visit our website.
For more information about accommodations, visit the Request an Accommodation webpage.
The LTB will not include a copy of this form when we give the other parties a copy of the application form.
Part 1: Address of the rental unit covered by this application
Enter the full address of the rental unit, including the unit, apartment, or suite number and the postal code. If the street name includes a direction (ex: Mayfield Road North), you should include it. However, if there is no street direction, you do not need to add one.
Example:
If the address is: #208 at 1120 Mayfield Road North, London, this is how you should complete Part 1 of the application:
| Part 1: General Information | ||
|---|---|---|
| Address of the Rental Unit Covered by This Application | ||
| Street Number: | Street Name: | Unit/Apt./Suite: |
| 1120 | Mayfield Road North | 208 |
| Municipality (City, Town, etc.): | Province: | Postal Code: |
| London | ON | N6J 2M1 |
Part 2: Total amount the former tenant owes
This is the total amount of money you believe that the former tenant owes you for all selected reasons, as well as for the fee you paid to the LTB to file this application. This should be the same total you calculated in Part 5.
Part 3: General information
Landlord's Name and Address
In the Landlord's Name and Address section, fill in the landlord's name and address. If the landlord is a company, fill in the name of the company under "Company Name". Include the telephone number and e-mail address, if you have them.
If there is more than one landlord, fill in information about one of the landlords in this section of Part 3. Provide the names, addresses and telephone numbers of the additional landlords on the Schedule of Parties Form.
Date the Tenant Moved out of the Rental Unit?
The former tenant must have moved out of the rental unit on or after September 1, 2021. You cannot file this application more than one year after the date the tenant moved out.
Former Tenant Names and Current Address
In the Former Tenant Name and Current Address section, fill in the former tenant’s name. If there were two tenants living in the rental unit, fill in both their names. If more than two tenants lived in the rental unit, fill in information about two tenants in this section of Part 1. Provide the names, addresses and telephone numbers of any additional tenants on the Schedule of Parties Form.
Provide the former tenant’s current address in this section if known. Do not provide the rental unit address. At the hearing you may be asked to explain how you determined the former tenant’s current address.
You can leave this blank if you do not know the former tenant’s current address. Do not provide the rental unit address. At the hearing you may be asked to explain how you determined the former tenant’s current address. Also provide the former tenant’s e-mail address if you know it.
Part 4: Applying to collect money the former tenant owes you
You can apply to collect money the (former) tenant owes you for the following reason(s):
- Collect rent arrears or compensation that you believe the former tenant owes you
- Collect an amount for charges related to NSF cheques the former tenant gave you, if you are also applying for rent arrears or compensation
- Collect costs you believe the former tenant owes you for unpaid utility bills (utilities mean heat, electricity and water)
- Collect money you believe the former tenant owes you for damaging the rental unit
- Collect costs that you incurred because the former tenant or someone else visiting or living in the rental unit substantially interfered with your reasonable enjoyment or lawful right, privilege or interest
Note: The most the LTB can order based on your claim is $50,000. If you believe the tenant owes you more than $50,000, and you want to collect the full amount, you should apply to court and not to the LTB. Once the LTB issues an order based on your application, you no longer have any claim to amounts greater than $50,000 from your tenant.
Check the appropriate box or boxes to indicate the reason(s) for which you believe the tenant owes you money.
Rent and Compensation
Check this box if you believe the former tenant owes rent that was not paid during the tenancy or owes compensation for each day they lived in the rental unit after the tenancy was terminated by a notice of termination or an agreement to terminate the tenancy.
Complete the “Rent and Compensation Owing” table to show how you calculated the amount of rent you believe the former tenant owes you.
If the former tenant owes you rent for more than three rental periods, you can combine two or more rental periods in the first or second row of the table. However, in the last row of the table that you complete, you must show the rent charged, rent paid and rent owing for the last rent period for which the former tenant owes rent.
Rent includes the basic rent for the rental unit, plus any amount the tenant pays you separately for services such as parking.
Rent may include a seasonal charge for an air conditioner if the tenant installs and uses one, and electricity is included in the rent. The seasonal charge must not exceed the actual cost of the electricity used to operate the air conditioner. If the actual cost cannot be determined, the charge may be based on a reasonable estimate using information provided by teh tenant about the unit’s energy efficiency and expected use. A seasonal charge is not allowed if the tenancy agreement permits an air conditioner at no extra cost.
If the tenant is responsible for paying all or a portion of a utility bill (such as hydro) directly to the utility company or indirectly through the landlord, this is not considered rent. If the former tenant was required to pay the landlord a fluctuating amount for utilities (for example, 50% of the hydro bill), this is not considered rent but can be claimed as an unpaid utility in Part 3 of this application. However, If the former tenant was required to pay a flat rate to the landlord each month for a utility, this would meet the definition of rent and should be included in this section.
Example: The tenancy agreement between Bruce Campanolo, the landlord, and Sophia Maxwell, the tenant, required Sophia to pay $1000 on the first of each month.
On November 1, 2025, Sophia paid only $900 and on December 1, she only paid $700. On January 1, 2026 Sophia gave Bruce a cheque for $1000 which was returned NSF. The parties agreed to end the tenancy on January 31, 2026, and Sophia moved out.
On February 28, 2026, Bruce filed this application with the LTB. This is how he filled out the rent owing table:
| Rent Period From: (dd/mm/yyyy) |
Rent Period To: (dd/mm/yyyy) |
Rent Charged $ |
Rent Paid $ |
Rent Owing $ |
|---|---|---|---|---|
| 01/11/2025 | 30/11/2025 | 1,000.00 | 900.00 | 100.00 |
| 01/12/2025 | 31/12/2025 | 1,000.00 | 700.00 | 300.00 |
| 01/01/2026 | 31/01/2026 | 1,000.00 | 1,000.00 | |
| Total Rent Owing: | $1,400.00 | |||
NSF cheque related charges
Check this box if the former tenant made a payment by cheque that was returned to you because of NSF, and has not paid you back for the charges related to the NSF cheque. You must also be applying for Reason 1 to make this claim.
If the former tenant owes you for NSF charges, complete the table to show how you calculated the amount the tenant owes you. Fill in one row of the table for each NSF cheque the tenant gave you. Include the following information:
- the amount of the cheque
- the date of the cheque
- the date your financial institution charged you for the NSF cheque (under Date NSF Charge Incurred)
- the amount the bank charged you for the NSF cheque (under Bank Charge for NSF Cheque)
the amount of your related administration charges (under Landlord's Administration Charge)
Note: A landlord's administration charge for NSF cheques can include your personal or corporate costs related to the handling of NSF rent cheques. For example, this charge may include the costs for additional accounting expenses or tenant notification in cases of NSF cheques. The maximum administration charge for an NSF cheque allowed by the Residential Tenancies Act (RTA), 2006 is $20 per cheque.
- Calculate the amounts for each row in the Total Charge column by adding the amount for Bank Charge for NSF Cheque and the amount for Landlord's Administration Charge. Do not include the Cheque Amount.
- Calculate the amount for Total NSF Related Charges Owing by adding the amounts you filled in the Total Charge column.
Example: On January 1, 2026, the tenant Sophia Maxwell gave Bruce Campanolo, the landlord, a cheque for $1000 for January’s rent, but the cheque was returned NSF. As a result, the bank charged Bruce an NSF fee of $5; the fee appeared on his bank statement on January 14. Bruce also had costs related to handling the NSF cheque. After Sophia moved out of the rental unit, Bruce filed this application with the LTB.
Bruce filled out the table below to show how he calculated the amount for charges related to the NSF cheque:
| Cheque Amount $ |
Date of Cheque (dd/mm/yyyy) |
Date NSF Charge Incurred (dd/mm/yyyy) |
Bank Charge for NSF Cheque $ |
Landlord's Administration Charge $ |
Total Charge $ |
|---|---|---|---|---|---|
| 1,000.00 | 01/01/2026 | 14/01/2026 | 5.00 | 20.00 | 25.00 |
| Total NSF Related Charges Owing: | $25.00 | ||||
Utilities
Check this box if you had expenses because the former tenant did not pay heat, electricity and water costs that they were supposed to pay under the terms of the tenancy agreement. Fill in the total amount the former tenant owes you.
Complete the table to show how you calculated the amount the former tenant owes you. Fill in one row of the table for each utility bill. Include the following information:
- the name of the utility company
- the date of the utility bill
- the total amount of the utility bill
- the period covered by the utility bill
- the amount of the bill that has already been paid by the former tenant (enter $0 if nothing has been paid)
- the amount of the utility bill still owing by the tenant
If you need to provide more information about the utility costs that you are claiming, use the space after the table.
Provide copies of the bills to the former tenant and the LTB by the deadline for disclosure in LTB Rule of Procedure #19. If the tenancy agreement that required the former tenants to pay the utility costs was in writing, you also should submit a copy to the former tenant and the LTB before the hearing.
Example: The tenancy agreement required the tenant Sophia Maxwell to pay the landlord Bruce Campanolo 50% of the hydro charges for the rental unit. Sophia moved out of the rental unit on January 31, 2026. On March 10, 2026, Anytown Hydro Company issued a bill for the month of January in the amount of $300.00.
Bruce filled out the table below to show how he calculated the utility charges he is claiming:
| Date of Utility Bill (dd/mm/yyyy) | Period Covered by Utility Bill From: (dd/mm/yyyy) |
Period Covered by Utility Bill To: (dd/mm/yyyy) |
Total Bill Amount $ |
Amount Paid by Tenant $ |
Amount Owing by Tenant $ |
|---|---|---|---|---|---|
| Name of Utility Provider 1: | Any Town Hydro Company | ||||
| 10/03/2026 | 01/01/2026 | 31/01/2026 | 300.00 | 150.00 | 150.00 |
| Name of Utility Provider 2: | |||||
| Name of Utility Provider 3: | |||||
| Total: | $150.00 | ||||
Damage
Check this box if you want the former tenant to pay you for the costs to repair or replace property that was wilfully or negligently damaged by the former tenant, their guest or another occupant.
Fill in the total amount the former tenant owes you. Explain in detail what damage occurred to the property and how you calculated the costs you are claiming to repair or replace the damaged property. Be specific; for example, include the cost for each repair, or the cost to replace each damaged item. If you have not yet done the repairs or made the replacements, you can include estimates of the repair or replacement costs.
Provide copies of your evidence about the damage and your repair and replacement costs to the tenant and the LTB by the deadline for disclosure in LTB Rule of Procedure #19.
Expenses related to substantial interference
Check this box if you had expenses because the former tenant or someone else visiting or living in the rental unit substantially interfered with your reasonable enjoyment or lawful right, privilege or interest. Fill in the total amount the former tenant owes you.
Explain in detail how the former tenant, guest or occupant substantially interfered with your reasonable enjoyment or lawful right, privilege or interest, and how each expense is related to that conduct.
Example: The Tenant pulled the fire alarm for no reason and you must pay a charge to the fire department, or the tenant did not allow your pest control technician to enter the unit even though you provided proper notice and you had to pay the technician to return on a later date.
Do not select this reason if former tenant caused damage to the rental unit or residential complex or did not pay utility bills. There are specific reasons on this from that should be used for these issues.
Part 5: Total amount owing
Transfer the Total and Compensation Rent Owing amount from Part 4, Reason 1, to the Total and Compensation Rent Owing field in Part 5.
Transfer the Total NSF Related Charges Owing amount from Part 4, Reason 2, to the Total NSF Cheque Related Charges Owing field in Part 5.
Transfer the Total Utility Costs Owing amount from Part 4, Reason 3, to the Total Utility Costs Owing field in Part 5.
Transfer the Total Costs for Damages Owing amount from Part 4, Reason 4, to the Total Costs for Damages Owing field in Part 5.
Transfer the Total Costs Relating to Substantial Interference Owing amount from Part 4, Reason 5, to the Total Costs Relating to Substantial Interference Owing field in Part 5.
Under Application Fee, fill in the application fee of $201.
Calculate the Total Amount Owing by adding up all of the above amounts. Then, transfer this amount to the box in Part 2.
| Part 5: Total Amount Owing | ||
|---|---|---|
| Total rent and compensaition owing: (from Part 4, Reason 1) | $ | 1400.00 |
| Total NSF charges owing: (from Part 4, Reason 2) | $ | 25.00 |
| Total utility costs owing: (from Part 4, Reason 3) | $ | 150.00 |
| Total costs for damages owing: (from Part 4, Reason 4) | $ | |
| Total costs relating to substantial interference owing: (from Part 4, Reason 5) | $ | |
| Application fee: | $ | 201.00 |
| Total: | $ | 1776.00 |
Part 6: Signature
If you are the landlord, check the box marked "Landlord". Then, sign the application form and fill in the date.
If you are the landlord's representative, check the box marked "Representative". Then, sign the application form and fill in the date.
Payment method
Check the appropriate box to show whether you are paying by money order, certified cheque, or credit card (Visa or Mastercard).
If you are filing by mail or courier, you can pay by credit card by completing the Credit Card Payment Form and submitting it with your application. You cannot pay by cash or debit card if you are filing your application by mail or courier.
You can also complete and pay for your application online using the Tribunals Ontario Portal. Do not upload credit card information on documents if you are using the Tribunals Ontario Portal.
Your application will not be accepted if you do not pay the application fee at the time you file the application. If you owe money to the LTB as a result of failing to pay a fee or any fine or costs set out in an order, your application may be refused or discontinued.
You may request a fee waiver if you meet the financial eligibility requirements set out by the LTB. You will need to complete the Fee Waiver Request Form. For more information about fee waivers and the eligibility criteria, see our Practice Direction on Fee Waiver.
Section C: What to include when you file your application
To file this application, you must include the following:
- The completed L10 Application form,
- The application fee. For a list of the LTB's fees visit our Forms, filing and Fees webpage.
Your application will be refused if any of the items listed above are missing.
Section D: How to file your application
You can file your application in one of the following ways:
- Tribunals Ontario Portal
Complete and pay your L10 Application online using Tribunals Ontario Portal.
If you use the Tribunals Ontario Portal, you must pay by credit card or debit card through the portal and don't need to complete a separate credit card payment form.
Accepted payment methods include Visa, Visa Debit, Mastercard and Debit Mastercard.
- By Mail or Courier
Mail or courier your L10 Application to the nearest LTB office. To find a list of LTB office locations visit the LTB website. You can also call the LTB at 416-645-8080 or 1-888-332-3234 (toll-free).
If you mail or courier your application, you can pay the application fee by certified cheque, money order, Visa or MasterCard. Certified cheques and money orders must be made payable to the Minister of Finance. If you are filing by mail or courier and paying by Visa or Mastercard, you must complete the Credit Card Payment Form and submit it with your application.
- ServiceOntario Centre
Some ServiceOntario Centres accept all LTB applications in-person. If you are filing at a ServiceOntario Centre, you must complete the PDF application and pay the filing fee by Credit or debit card (backed by Visa or Mastercard) using the Credit Card Payment Form, by including a Certified Cheque or Money Order (payable to the Minister of Finance), or by cash.
Please visit ServiceOntario Centres for a list of locations that accept applications and documents on behalf of the LTB.
Due to Payment Card Industry (PCI) security compliance requirements, the LTB cannot accept credit card payment via fax. Applications with credit card information will be automatically deleted and not processed. Please contact the LTB at 1-888- 332-3234 for information on how to submit payment information.
Section E: How to give your application to the former tenant
You must give this application and the Notice of Hearing to each former tenant at least 30 days before the hearing. The LTB cannot do this for you.
Here are the ways you can give the Application and Notice of Hearing to each of the former tenants:
- handing them to the former tenant(s)
- handing them to an adult person at the former tenant(s) current residence
- sending them by mail to the former tenant(s) current residence
- sending them by courier to the former tenant(s) current residence,
- leaving them at the place where mail is ordinarily delivered, sliding it under the door or putting it through a mail slot in the door at the former tenant(s) current residence
- by email if:
- during the tenancy the former tenant agreed in writing to receive documents by email, and
- you can prove the former tenant received the document(s) by email.
At the hearing you may be asked to explain how you determined the former tenant’s current address.
Because the former tenant no longer lives in the rental unit you cannot leave the tenant’s copy at the rental unit.
Once you have given the former tenant the application and the Notice of Hearing, you must complete a Certificate of Service – Serving a Former Tenant or a Tenant no Longer in Possession of the Rental Unit and submit it to the LTB at least 20 days before the hearing. If you do not do this, the LTB may cancel your hearing and close your file. If this happens your filing fee will not be refunded.
If you are unable to give the former tenant the application and the Notice of Hearing using any of the methods listed above, but believe you can do so using different method, you may submit a Request to use Alternative Service method to the LTB. You must submit this request at least 40 days before the scheduled hearing. An LTB Member will consider your request and if satisfied that the former tenant will receive the documents using your proposed method your request may be granted.
Section F: What to do if you have any questions
You can visit the LTB website at: tribunalsontario.ca/ltb.
You can call the LTB at 416-645-8080 from within the Toronto calling area, or toll- free at 1-888-332-3234 from outside Toronto, and speak to one of our Contact Centre Representatives.
Contact Centre Representatives are available Monday to Friday, except holidays, from 8:30 a.m. to 5:00 p.m. They can provide you with information about the Residential Tenancies Act and the LTB's processes; they cannot provide you with legal advice. You can also access our automated information menu at the same numbers listed above 24 hours a day, 7 days a week.