Over the past two years, the Landlord and Tenant Board (LTB) has made significant progress in modernizing its services at a time when people expect user-friendly and convenient electronic options for interacting with government services.
On July 28, 2022, the LTB added a button to the file summary page on the Tribunals Ontario Portal that allows parties to provide consent to receive documents from the LTB via the portal.
By default once a party logs into the portal the button is checked to indicate their consent. A user can uncheck the box if they want to receive communication from the LTB via regular mail.
A user can also change their mind at any time about how they want to receive documents from the LTB by logging back into the portal and checking/unchecking the consent button.
If a user never logs on to the portal, they will continue to receive all correspondence from the LTB by regular mail.
Sending all correspondence by email and through the portal has benefits for both the LTB and the parties accessing LTB services. Parties will receive documents – such as a Notice of Hearing or order – faster. For LTB this reduces the administrative burden on the staff who track, print and mail out documents. This will allow them to focus on other areas that need attention to improve service delivery.