Human Rights Tribunal of Ontario Key Performance Indicators
Resolves claims of discrimination and harassment brought under the Human Rights Code.
Reporting period: April 1, 2023 to December 31, 2023
Human Rights Tribunal of Ontario Key Performance Indicators
| Human Rights Tribunal of Ontario Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 23-24 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023-2024 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the HRTO | N/A | ||||||||||
| In-Person Hearing Events | 1 | N/A | 0 | N/A | 3 | N/A | |||||
| Electronic Hearing Events | 310 | N/A | 493 | N/A | 539 | N/A | |||||
| Written Hearing Events* | 12 | N/A | 59 | N/A | 20 | N/A | |||||
| Number of eligible accommodation requests granted (in whole or in-part) by the HRTO | N/A | 11 | N/A | 10 | N/A | 18 | N/A | ||||
| Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing | N/A | TBD | TBD | TBD | TBD | 20 | 31% | ||||
| Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation | 80% | 177 | 97% | TBD | TBD | TBD | TBD | ||||
| Decisions issued within 6 months from the conclusion of a hearing | 80% | 30 | 49% | 43 | 98% | 39 | 78% | ||||
| Percentage of cases within the 18-month case lifecycle for HRTO | 80% | 4,209 | 46% | 4,113 | 46% | 4,169 | 47% | ||||
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO | N/A | 218 | 57% | 235 | 51% | 179 | 44% | ||||
Notes:
- The HRTO is unable to report on the percentage of hearings scheduled KPI for Q1 and Q2 of this fiscal year due to data limitations with their case management system.
- The HRTO is unable to report on the percentage of mediations scheduled KPI for Q2 and Q3 fiscal year 2023-24 due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.
Human Rights Tribunal of Ontario Key Performance Indicators Archive
More information can be found on the Human Rights Tribunal of Ontario KPI archives webpage.