Social Benefits Tribunal Key Performance Indicators
Considers appeals by applicants who have been refused social assistance and recipients of social assistance who disagree with a decision that affects the amount of, or their eligibility for, social assistance.
Reporting period: April 1, 2023 to December 31, 2023
Social Benefits Tribunal Key Performance Indicators
| Social Benefits Tribunal Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 23-24 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023-2024 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the SBT | N/A | ||||||||||
| In-Person Hearing Events | 3 | N/A | 5 | N/A | 8 | N/A | |||||
| Electronic Hearing Events | 1,823 | N/A | 1,688 | N/A | 2,045 | N/A | |||||
| Written Hearing Events | 4 | N/A | 7 | N/A | 14 | N/A | |||||
| Number of eligible accommodation requests granted (in whole or in-part) by the SBT | N/A | 11 | N/A | 8 | N/A | 4 | N/A | ||||
| Percentage of hearings scheduled within 60 calendar days after receipt of the appeal | 80% | 1,207 | 47% | 2,274 | 60% | 1,705 | 100% | ||||
| Decisions issued within 60 calendar days from the conclusion of a hearing | 90% | 1,477 | 96% | 1,290 | 97% | 1,701 | 100% | ||||
| Percentage of cases within the 300 calendar days case lifecycle for SBT | 80% | 5,446 | 79% | 5,523 | 83% | 5,478 | 91% | ||||
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the SBT | N/A | 91 | 22% | 95 | 26% | 79 | 25% | ||||
Note:
- Alternative dispute resolution (ADR) for the SBT is a voluntary mechanism where appellants agree to participate in alternative dispute resolution as a method to facilitate the resolution of an appeal. Not all appeals are captured in ADR as some appellants chose not to undergo that process.
Social Benefits Tribunal Key Performance Indicators Archive
More information can be found on the Social Benefits Tribunal KPI archives webpage.