Licence Appeal Tribunal Key Performance Indicators
Adjudicates applications and resolves disputes concerning compensation claims and licensing activities regulated by the provincial government, including the activities of delegated administrative authorities. The LAT is comprised of two divisions: General Service (LAT-GS) and Automobile Accident Benefits Service (LAT-AABS).
Reporting period: April 1, 2024 to March 31, 2025
Licence Appeal Tribunal Key Performance Indicators
| Licence Appeal Tribunal (LAT) Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 2024-2025 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024-2025 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the LAT in English | N/A | 4,262 | N/A | 3,333 | N/A | 3,876 | N/A | 3,200 | N/A | 14,671 | N/A |
| In-Person Hearing Events in English | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Electronic Hearing Events in English | N/A | 4,118 | N/A | 3,043 | N/A | 3,526 | N/A | 2,926 | N/A | 13,613 | N/A |
| Written Hearing Events in English | N/A | 144 | N/A | 290 | N/A | 350 | N/A | 274 | N/A | 1,058 | N/A |
| Volume of in-person, electronic and written hearing events held at the LAT in French / Bilingual | N/A | 13 | N/A | 12 | N/A | 5 | N/A | 9 | N/A | 39 | N/A |
| In-Person Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Electronic Hearing Events in French / Bilingual | N/A | 12 | N/A | 11 | N/A | 5 | N/A | 9 | N/A | 37 | N/A |
| Written Hearing Events in French / Bilingual | N/A | 1 | N/A | 1 | N/A | N/A | N/A | N/A | N/A | 2 | N/A |
| Number of eligible accommodation requests granted (in whole or in-part) by the LAT | N/A | 5 | N/A | 14 | N/A | 4 | N/A | 5 | N/A | 28 | N/A |
| Percentage that the first hearing event (i.e., a case conference) is scheduled within 20 calendar days for the LAT-GS and 40 calendar days for the LAT-AABS from the receipt of a completed appeal / application | 80% | 3,569 | 85% | 3,854 | 99% | 3,138 | 100% | 3,205 | 100% | 13,766 | 96% |
| Percentage that the LAT proceeds to a first held hearing event within 45 calendar days (for LAT-GS) and 150 calendar days (for LAT-AABS) from the receipt of a completed appeal/application | 80% | 1,467 | 46% | 2,615 | 80% | 2,674 | 95% | 2,716 | 100% | 9,472 | 80% |
| Decisions issued within 90 calendar days from the conclusion of a hearing | 80% | 96 | 85% | 83 | 77% | 111 | 76% | 90 | 82% | 380 | 80% |
| Percentage of cases within the 12-month case lifecycle for English applications for the LAT | 80% | 9,295 | 84% | 9,041 | 86% | 8,267 | 87% | 8,173 | 87% | 8,173 | 87% |
| Percentage of cases within the 12-month case lifecycle for French / Bilingual applications for the LAT | 80% | 27 | 82% | 20 | 84% | 20 | 91% | 17 | 95% | 17 | 95% |
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LAT | N/A | 1,588 | 29% | 1,156 | 25% | 1,254 | 26% | 1,087 | 24% | 5,085 | 26% |
Note:
The LAT’s Decision Issuance KPI does not include case conference reports and orders, motion orders, or adjournment orders, which account for over 90% of total decisions for LAT. The statistics on decision issuance for the divisions within LAT (LAT-AABS and LAT-GS) are rolled up using a weighted average based on the number of decisions released across each division. The inclusion of decision types will be re-examined for a future iteration of the Tribunals Ontario KPI development.
Licence Appeal Tribunal Key Performance Indicators Archive
More information can be found on the Licence Appeal Tribunal KPI archives webpage.