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Landlord and Tenant Board Key Performance Indicators

Landlord and Tenant Board Key Performance Indicators

Resolves disputes between residential landlords and tenants and resolves eviction applications filed by non-profit housing co-operatives. The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act, 2006.

Reporting period: April 1, 2025 to March 31, 2026

Landlord and Tenant Board Key Performance Indicators

Landlord and Tenant Board (LTB)
Key Performance Indicators		 Target Q1 Q2 Q3 Q4 FY 2025-2026 Total
2025-2026 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the LTB in English N/A 22,786 N/A 23,647 N/A
In-Person Hearing Events in English 15 N/A 7 N/A
Electronic Hearing Events in English 22,728 N/A 23,552 N/A
Written Hearing Events in English 43 N/A 88 N/A
Volume of in-person, electronic and written hearing events held at the LTB in French / Bilingual N/A 170 N/A 296 N/A
In-Person Hearing Events in French / Bilingual N/A N/A N/A N/A
Electronic Hearing Events in French / Bilingual 170 N/A 296 N/A
Written Hearing Events in French / Bilingual N/A N/A N/A N/A
Number of eligible accommodation requests granted (in whole or in-part) by the LTB N/A 372 N/A 362 N/A
Percentage of hearings scheduled within 50 calendar days for L1 and L9 applications and 55 calendar days for all other applications except for L5’s and A4’s from the application receipt date 80% 16,649 78% 17,954 78%
Decisions issued 20 calendar days for L1 and L9 applications and 35 calendar days for all applications except for L5’s and A4’s from the conclusion of the final hearing event 80% 15,555 89% 14,691 84%
Percentage of cases within the 90 calendar days case lifecycle for all applications except for L5’s and A4’s for English applications in the LTB 80% 17,955 51% 18,175 53%
Percentage of cases within the 90 calendar days case lifecycle for all applications except for L5’s and A4’s for French / Bilingual applications in the LTB 80% 157 32% 168 37%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LTB N/A 3,884 14% 4,419 16%

Notes:

The definitions for each type of application referenced above are as follows:

  • L1: Application to evict a tenant for non-payment of rent and to collect rent the tenant owes
  • L5: Application for an Above Guideline Increase
  • L9: Application to Collect Rent the Tenant Owes
  • A4: Application to Vary the Amount of a Rent Reduction

Landlord and Tenant Board Key Performance Indicators Archive

More information can be found on the Landlord and Tenant Board KPI archives webpage.