Social Benefits Tribunal Key Performance Indicators

Considers appeals by applicants who have been refused social assistance and recipients of social assistance who disagree with a decision that affects the amount of, or their eligibility for, social assistance.

Reporting period: April 1, 2025 to March 31, 2026

Social Benefits Tribunal Key Performance Indicators

Social Benefits Tribunal (SBT) Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 2025-2026 Total
Social Benefits Tribunal (SBT) Key Performance Indicators	2025-2026	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the SBT in English	N/A	1,416	N/A	1,505	N/A
In-Person Hearing Events in English		2	N/A	5	N/A
Electronic Hearing Events in English		1,410	N/A	1,494	N/A
Written Hearing Events in English		4	N/A	6	N/A
Volume of in-person, electronic and written hearing events held at the SBT in French / Bilingual	N/A	21	N/A	17	N/A
In-Person Hearing Events in French / Bilingual		N/A	N/A	N/A	N/A
Electronic Hearing Events in French / Bilingual		21	N/A	17	N/A
Written Hearing Events in French / Bilingual		N/A	N/A	N/A	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the SBT	N/A	9	N/A	10	N/A
Percentage of hearings scheduled within 60 calendar days after receipt of the appeal	80%	2,220	100%	2,014	100%
Percentage that the SBT proceeds to a first held hearing event within 240 days from the appeal receipt date	80%	2,223	100%	2,016	100%
Decisions issued within 60 calendar days from the conclusion of a hearing	90%	1,219	100%	1,265	99%
Percentage of cases within the 300 calendar days case lifecycle for English applications for the SBT	80%	4,315	99%	4,368	99%
Percentage of cases within the 300 calendar days case lifecycle for French / Bilingual applications for the SBT	80%	25	96%	28	93%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the SBT	N/A	88	19%	90	19%

Note:

Alternative dispute resolution (ADR) at the SBT is a voluntary mechanism where appellants agree to participate as a method to facilitate the resolution of an appeal. Not all appeals are captured in ADR, as some appellants chose not to undergo that process.

Social Benefits Tribunal Key Performance Indicators Archive

More information can be found on the Social Benefits Tribunal KPI archives webpage.