Assessment Review Board Key Performance Indicators
Adjudicates applications and appeals on property assessments, classifications, and tax matters.
Reporting period: April 1, 2024 to March 31, 2025
Assessment Review Board Key Performance Indicators
| Assessment Review Board (ARB) Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 2024-2025 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024-2025 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the ARB in English | N/A | 87 | N/A | 136 | N/A | 63 | N/A | 78 | N/A | 364 | N/A |
| In-Person Hearing Events in English | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Electronic Hearing Events in English | N/A | 78 | N/A | 125 | N/A | 58 | N/A | 61 | N/A | 322 | N/A |
| Written Hearing Events in English | 9 | N/A | 11 | N/A | 5 | N/A | 17 | N/A | 42 | N/A | |
| Volume of in-person, electronic and written hearing events held at the ARB in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1 | N/A | 1 | N/A |
| In-Person Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Electronic Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1 | N/A | 1 | N/A |
| Written Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Number of eligible accommodation requests granted (in whole or in-part) by the ARB | N/A | 1 | N/A | 1 | N/A | N/A | N/A | N/A | N/A | 2 | N/A |
| Percentage that the hearing event month is assigned within 90 days of a perfected appeal | 85% | 2,556 | 100% | 568 | 100% | 625 | 100% | 1,252 | 100% | 5,001 | 100% |
| Decisions issued within 60 calendar days from the conclusion of a hearing | 85% | 1,841 | 98% | 1,338 | 98% | 1,300 | 97% | 877 | 99% | 5,356 | 98% |
| Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB | 85% | 175 | 76% | 173 | 83% | 165 | 94% | 192 | 93% | 705 | 86% |
| Percentage of general appeals resolved within 135 weeks following the commencement date for ARB | 85% | 966 | 67% | 814 | 69% | 711 | 88% | 800 | 87% | 3,291 | 76% |
Note:
For the ARB, the decisions issued KPI includes all decisions resulting from ARB proceedings.
Assessment Review Board Key Performance Indicators Archive
More information can be found on the Assessment Review Board KPI archives webpage.