Assessment Review Board Key Performance Indicators

Adjudicates applications and appeals on property assessments, classifications, and tax matters.

Reporting period: April 1, 2025 to March 31, 2026

Assessment Review Board (ARB) Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 2025-2026 Total
Assessment Review Board (ARB) Key Performance Indicators	2025-2026	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the ARB in English	N/A	112	N/A	52	N/A
In-Person Hearing Events in English		N/A	N/A	N/A	N/A
Electronic Hearing Events in English		104	N/A	43	N/A
Written Hearing Events in English		8	N/A	9	N/A
Volume of in-person, electronic and written hearing events held at the ARB in French / Bilingual	N/A	N/A	N/A	N/A	N/A
In-Person Hearing Events in French / Bilingual		N/A	N/A	N/A	N/A
Electronic Hearing Events in French / Bilingual		N/A	N/A	N/A	N/A
Written Hearing Events in French / Bilingual		N/A	N/A	N/A	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the ARB	N/A	1	N/A	N/A	N/A
Percentage that the hearing event month is assigned within 90 days of a perfected appeal	85%	2,347	100%	692	100%
Decisions issued within 60 calendar days from the conclusion of a hearing	85%	1,672	99%	1,111	89%
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB	85%	229	97%	123	73%
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB	85%	983	95%	953	97%

Note:

For the ARB, the decisions issued KPI includes all hearing and non-hearing decisions resulting from ARB proceedings.

Assessment Review Board Key Performance Indicators Archive