Child and Family Services Review Board Key Performance Indicators

Conducts reviews, hearings and appeals for matters affecting children, youth, and families in Ontario, including Children’s Aid Society services complaints, emergency secure treatment admissions, adoption refusals, and appeals of school board expulsions.

Reporting period: April 1, 2024 to March 31, 2025

Child and Family Services Review Board Key Performance Indicators

Child and Family Services Review Board Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 24-25 Total
	2024-2025	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the CFSRB in English	N/A	17	N/A	17	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		10	N/A	4	N/A
Written Hearing Events		7	N/A	13	N/A
Volume of in-person, electronic and written hearing events held at the CFSRB in French / Bilingual	N/A	2	N/A	2	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		2	N/A	1	N/A
Written Hearing Events		N/A	N/A	1	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the CFSRB	N/A	2	N/A	1	N/A
Percentage of hearings scheduled within 60 calendar days from the eligibility date of their applications	80%	7	100%	9	93%
Percentage that the CFSRB proceeds to a first held hearing event for pre-hearing mediations within 40 days from the application receipt date	80%	17	78%	21	78%
Percentage that the CFSRB proceeds to a first held hearing event for introductory hearings within 7 days from the application receipt date	80%	3	100%	1	100%
Decisions issued within 45 calendar days from the conclusion of a hearing	80%	12	100%	11	78%
Percentage of cases within the seven-month case lifecycle for CFSRB or English files	80%	15	88%	11	92%
Percentage of cases within the seven-month case lifecycle for French/Bilingual applications at the CFSRB	80%	1	100%	N/A	N/A
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the CFSRB	N/A	19	67%	18	85%

Note:

For the time to proceed to a first held hearing event KPI, the CFSRB has two hearing types, as indicated in the chart above. The first is a pre-hearing mediation that has the service standard of 40 days and refers to applications filed about complaints against a Children’s Aid Society (s. 119/120). The second is an introductory hearing that has the service standard of 7 days and this applies to applications submitted about the proposed removal of a child from a foster home or review of an adoption refusal (s. 109 / 192).

s.119/120: Application about Complaints Against a Children’s Aid Society
s.109: Application about the Proposed Removal of a Child from a Foster Home
s.192: Application for Review of an Adoption Refusal

Child and Family Services Review Board Key Performance Indicators Archive

More information can be found on the Child and Family Services Review Board KPI archives webpage.