Human Rights Tribunal of Ontario Key Performance Indicators

Resolves claims of discrimination and harassment brought under the Human Rights Code.

Reporting period: April 1, 2024 to March 31, 2025

Human Rights Tribunal of Ontario Key Performance Indicators

Human Rights Tribunal of Ontario (HRTO) Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 2024-2025 Total
	2024-2025	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the HRTO in English	N/A	762	N/A	667	N/A	821	N/A	1,294	N/A	3,544	N/A
In-Person Hearing Events in English	N/A	1	N/A	N/A	N/A	N/A	N/A	0	N/A	1	N/A
Electronic Hearing Events in English	N/A	674	N/A	538	N/A	467	N/A	735	N/A	2,414	N/A
Written Hearing Events in English	N/A	87	N/A	129	N/A	354	N/A	559	N/A	1,129	N/A
Volume of in-person, electronic and written hearing events held at the HRTO in French / Bilingual	N/A	21	N/A	9	N/A	10	N/A	17	N/A	57	N/A
In-Person Hearing Events in French / Bilingual	N/A	N/A	N/A	N/A	N/A	N/A	N/A	0	N/A	N/A	N/A
Electronic Hearing Events in French / Bilingual	N/A	18	N/A	8	N/A	4	N/A	6	N/A	36	N/A
Written Hearing Events in French / Bilingual	N/A	3	N/A	1	N/A	6	N/A	11	N/A	21	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the HRTO	N/A	13	N/A	11	N/A	13	N/A	25	N/A	62	N/A
Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing	80%	38	95%	27	91%	20	97%	34	98%	119	95%
Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation	80%	TBD	TBD	TBD	TBD	TBD	TBD	TBD	TBD	TBD	TBD
Decisions issued within 6 months from the conclusion of a hearing	80%	96	74%	108	85%	187	75%	351	80%	742	79%
Percentage of cases within the 18-month case lifecycle for English applications at the HRTO	80%	4,553	49%	4,561	51%	4,418	50%	4,436	53%	4,436	53%
Percentage of cases within the 18-month case lifecycle for French / Bilingual applications at the HRTO	80%	50	37%	55	41%	66	46%	65	46%	65	46%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO	N/A	213	44%	115	32%	211	52%	403	60%	942	47%

Notes:

The HRTO is unable to report on the percentage of mediations scheduled KPI for Q1, Q2, Q3, and Q4 2024-2025 due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.

For the HRTO, the volume of hearing events KPI includes both hearings and mediations.

For the HRTO, the decisions issued KPI only includes final decisions.

Human Rights Tribunal of Ontario Key Performance Indicators Archive

More information can be found on the Human Rights Tribunal of Ontario KPI archives webpage.