Human Rights Tribunal of Ontario Key Performance Indicators
Resolves claims of discrimination and harassment brought under the Human Rights Code.
Reporting period: April 1, 2025 to March 31, 2026
Human Rights Tribunal of Ontario Key Performance Indicators
| Human Rights Tribunal of Ontario (HRTO) Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 2025-2026 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025-2026 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the HRTO in English | N/A | 1,798 | N/A | 1,459 | N/A | ||||||
| In-Person Hearing Events in English | N/A | N/A | N/A | N/A | |||||||
| Electronic Hearing Events in English | 1,121 | N/A | 1,086 | N/A | |||||||
| Written Hearing Events in English | 677 | N/A | 373 | N/A | |||||||
| Volume of in-person, electronic and written hearing events held at the HRTO in French / Bilingual | N/A | 40 | N/A | 24 | N/A | ||||||
| In-Person Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | |||||||
| Electronic Hearing Events in French / Bilingual | 34 | N/A | 15 | N/A | |||||||
| Written Hearing Events in French / Bilingual | 6 | N/A | 9 | N/A | |||||||
| Number of eligible accommodation requests granted (in whole or in-part) by the HRTO | N/A | 19 | N/A | 11 | N/A | ||||||
| Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing | 80% | 762 | 99% | 244 | 98% | ||||||
| Percentage of mediations scheduled within 150 calendar days from the date the application is ready to proceed to mediation | 80% | 827 | 100% | 614 | 100% | ||||||
| Decisions issued within 6 months from the conclusion of a hearing | 80% | 351 | 84% | 284 | 85% | ||||||
| Percentage of cases within the 18-month case lifecycle for English applications at the HRTO | 80% | 4,385 | 54% | 4,301 | 54% | ||||||
| Percentage of cases within the 18-month case lifecycle for French / Bilingual applications at the HRTO | 80% | 75 | 53% | 68 | 53% | ||||||
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO | N/A | 458 | 47% | 490 | 45% | ||||||
Notes:
- For the HRTO, the volume of hearing events KPI includes all hearings and mediations.
- For the HRTO, the decisions issued KPI includes only final decisions from pre-merit and merit hearings.
Human Rights Tribunal of Ontario Key Performance Indicators Archive
More information can be found on the Human Rights Tribunal of Ontario KPI archives webpage.