Human Rights Tribunal of Ontario Key Performance Indicators
Resolves claims of discrimination and harassment brought under the Human Rights Code.
Reporting period: April 1, 2024 to March 31, 2025
Human Rights Tribunal of Ontario Key Performance Indicators
| Human Rights Tribunal of Ontario Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 24-25 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024-2025 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the HRTO in English | N/A | 762 | N/A | 667 | N/A | 821 | N/A | ||||
| In-Person Hearing Events | 1 | N/A | N/A | N/A | N/A | N/A | |||||
| Electronic Hearing Events | 674 | N/A | 538 | N/A | 467 | N/A | |||||
| Written Hearing Events | 87 | N/A | 129 | N/A | 354 | N/A | |||||
| Volume of in-person, electronic and written hearing events held at the HRTO in French / Bilingual | N/A | 21 | N/A | 9 | N/A | 10 | N/A | ||||
| In-Person Hearing Events | N/A | N/A | N/A | N/A | N/A | N/A | |||||
| Electronic Hearing Events | 18 | N/A | 8 | N/A | 4 | N/A | |||||
| Written Hearing Events | 3 | N/A | 1 | N/A | 6 | N/A | |||||
| Number of eligible accommodation requests granted (in whole or in-part) by the HRTO | N/A | 13 | N/A | 11 | N/A | 13 | N/A | ||||
| Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing | 80% | 38 | 95% | 27 | 91% | 20 | 97% | ||||
| Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation | 80% | TBD | TBD | TBD | TBD | TBD | TBD | ||||
| Decisions issued within 6 months from the conclusion of a hearing | 80% | 96 | 74% | 108 | 85% | 187 | 75% | ||||
| Percentage of cases within the 18-month case lifecycle for English applications at the HRTO | 80% | 4,553 | 49% | 4,561 | 51% | 4,418 | 50% | ||||
| Percentage of cases within the 18-month case lifecycle for French / Bilingual applications at the HRTO | 80% | 50 | 37% | 55 | 41% | 66 | 46% | ||||
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO | N/A | 213 | 44% | 115 | 32% | 211 | 52% | ||||
Note:
HRTO- The HRTO is unable to report on the percentage of mediations scheduled KPI for Q1, Q2 and Q3 2024-25 due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.
- For the HRTO, the volume of hearing events KPI includes both hearings and mediations.
- For the HRTO, the decisions issued KPI only includes final decisions.
Human Rights Tribunal of Ontario Key Performance Indicators Archive
More information can be found on the Human Rights Tribunal of Ontario KPI archives webpage.