Human Rights Tribunal of Ontario (HRTO) Key Performance Indicators
The HRTO resolves claims of discrimination and harassment brought under the Human Rights Code.
Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.
Reporting period: April 1, 2022, to March 31, 2023
Human Rights Tribunal of Ontario Key Performance Indicators
|Human Rights Tribunal of Ontario
Key Performance Indicators
|Target||Q1||Q2||Q3||Q4||FY 22-23 Total|
|Volume of in-person, electronic and written hearing events held at the HRTO||N/A|
|In-Person Hearing Events||1||N/A||3||N/A||2||N/A||2||N/A||8||N/A|
|Electronic Hearing Events||398||N/A||482||N/A||830||N/A||306||N/A||2,016||N/A|
|Written Hearing Events*||N/A||N/A||N/A||N/A||N/A||N/A||N/A||N/A||0||N/A|
|Number of eligible accommodation requests granted (in whole or in-part) by the HRTO||N/A||16||N/A||8||N/A||10||N/A||10||N/A||44||N/A|
|Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing||N/A||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD|
|Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation||70%||492||94%||292||94%||232||95%||312||97%||1,328||95%|
|Decisions issued within 6 months from the conclusion of a hearing||70%||58||53%||45||45%||12||17%||62||55%||117||43%|
|Percentage of cases within the 18-month case lifecycle for HRTO||70%||4,400||48%||4,248||46%||4,323||45%||4,350||45%||4,350||45%|
|Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO||N/A||138||60%||171||54%||176||46%||71||45%||556||51%|
- Due to limitations with the tribunal’s case management system, the HRTO is unable to report on the Written Hearing Events but is looking to future enhancements that will enable reporting.
- The HRTO is unable to report on the percentage of hearings scheduled KPI for this fiscal year due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.