Human Rights Tribunal of Ontario (HRTO) Key Performance Indicators


Resolves claims of discrimination and harassment brought under the Human Rights Code.

Reporting period: April 1, 2023 to September 30, 2023

Human Rights Tribunal of Ontario Key Performance Indicators

Human Rights Tribunal of Ontario
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 23-24 Total
  2023-2024 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the HRTO N/A                    
In-Person Hearing Events   1 N/A 0 N/A            
Electronic Hearing Events   310 N/A 493 N/A            
Written Hearing Events*   12 N/A 59 N/A            
Number of eligible accommodation requests granted (in whole or in-part) by the HRTO N/A 11 N/A 10 N/A            
Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing N/A TBD TBD TBD TBD            
Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation 80% 177 97% TBD TBD            
Decisions issued within 6 months from the conclusion of a hearing 80% 30 49% 43 98%            
Percentage of cases within the 18-month case lifecycle for HRTO 80% 4,209 46% 4,113 46%            
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO N/A 218 57% 235 51%            

Notes:

  • The HRTO is unable to report on the percentage of hearings scheduled KPI for this fiscal year due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.
  • The HRTO is unable to report on the percentage of mediations scheduled KPI for Q2 fiscal year 2023-24 due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.

Human Rights Tribunal of Ontario Key Performance Indicators Archive

More information can be found on the Human Rights Tribunal of Ontario KPI archives webpage.