Landlord and Tenant Board (LTB) Key Performance Indicators
The LTB resolves disputes between residential landlords and tenants and resolves eviction applications filed by non-profit housing co-operatives. The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act, 2006.
Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.
Reporting period: April 1, 2022, to March 31, 2023
Landlord and Tenant Board Key Performance Indicators
|Landlord and Tenant Board
Key Performance Indicators
|Target||Q1||Q2||Q3||Q4||FY 22-23 Total|
|Volume of in-person, electronic and written hearing events held at the LTB||N/A|
|In-Person Hearing Events||0||N/A||3||N/A||3||N/A||1||N/A||7||N/A|
|Electronic Hearing Events||5,982||N/A||12,164||N/A||7,206||N/A||17,898||N/A||43,250||N/A|
|Written Hearing Events||160||N/A||76||N/A||24||N/A||23||N/A||283||N/A|
|Number of eligible accommodation requests granted (in whole or in-part) by the LTB||N/A||146||N/A||116||N/A||79||N/A||116||N/A||457||N/A|
|Percentage of hearings scheduled within 50 calendar days for L1 and L9 applications and 55 calendar days for all other applications except for L5’s and A4’s from the application receipt date||80%||272||14%||218||5%||315||6%||579||3%||1,384||7%|
|Decisions issued 20 calendar days for L1 and L9 applications and 35 calendar days for all applications except for L5’s and A4’s from the conclusion of the final hearing event||N/A||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD|
|Percentage of cases within the 90 calendar days case lifecycle for all applications except for L5’s and A4’s for the LTB||N/A||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD|
|Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LTB||N/A||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD||TBD|
- Over the course of the past year, the LTB has been operating out of two case management systems, as it transitions from its legacy system (CMORE) to the new Tribunals Ontario Portal. As a result, the LTB is unable to report on certain KPIs for the past fiscal year.
The definitions for each type of application referenced above are as follows:
- L1: Application to evict a tenant for non-payment of rent and to collect rent the tenant owes
- L5: Application for an Above Guideline Increase
- L9: Application to Collect Rent the Tenant Owes
- A4: Application to Vary the Amount of a Rent Reduction