Landlord and Tenant Board (LTB) Key Performance Indicators


Resolves disputes between residential landlords and tenants and resolves eviction applications filed by non-profit housing co-operatives. The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act, 2006.

Reporting period: April 1, 2023 to September 30, 2023

Landlord and Tenant Board Key Performance Indicators

Landlord and Tenant Board
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 23-24 Total
  2023-2024 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the LTB N/A                    
In-Person Hearing Events   7 N/A 4 N/A            
Electronic Hearing Events   19,155 N/A 17,544 N/A            
Written Hearing Events   5 N/A 2 N/A            
Number of eligible accommodation requests granted (in whole or in-part) by the LTB N/A 116 N/A 160 N/A            
Percentage of hearings scheduled within 50 calendar days for L1 and L9 applications and 55 calendar days for all other applications except for L5’s and A4’s from the application receipt date 80% 13,960 65% 10,946 73%            
Decisions issued 20 calendar days for L1 and L9 applications and 35 calendar days for all applications except for L5’s and A4’s from the conclusion of the final hearing event N/A TBD TBD TBD TBD            
Percentage of cases within the 90 calendar days case lifecycle for all applications except for L5’s and A4’s for the LTB 80% 17,941 35% 18,246 34%            
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LTB N/A TBD TBD TBD TBD            

Notes:

  • Over the course of the past fiscal year, the LTB has been operating out of two case management systems, as it transitions from its legacy system (CMORE) to the new Tribunals Ontario Portal. As a result, the LTB is unable to report on certain KPIs , but is actively working on being able to for future iterations of the Tribunals Ontario KPI development.

The definitions for each type of application referenced above are as follows:

  • L1: Application to evict a tenant for non-payment of rent and to collect rent the tenant owes
  • L5: Application for an Above Guideline Increase
  • L9: Application to Collect Rent the Tenant Owes
  • A4: Application to Vary the Amount of a Rent Reduction

Landlord and Tenant Board Key Performance Indicators Archive

More information can be found on the Landlord and Tenant Board KPI archives webpage.