Tribunals Ontario Key Performance Indicators archive
View current Key Performance Indicators (KPIs) at Tribunals Ontario and learn about how KPIs monitor key organizational priorities and objectives.
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Fiscal Year 2022-2023
Tribunals Ontario Key Performance Indicators
Reporting period: April 1, 2022, to March 31, 2023
| Tribunals Ontario (Roll up of all 13 tribunals) Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 22-23 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022-2023 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held by Tribunals Ontario (total) | N/A | 11,853 | N/A | 18,898 | N/A | 14,965 | N/A | 25,513 | N/A | 71,229 | N/A |
| In-Person Hearing Events | 3 | N/A | 18 | N/A | 13 | N/A | 9 | N/A | 43 | N/A | |
| Electronic Hearing Events | 11,114 | N/A | 18,284 | N/A | 14,410 | N/A | 25,146 | N/A | 68,954 | N/A | |
| Written Hearing Events | 736 | N/A | 596 | N/A | 542 | N/A | 358 | N/A | 2,232 | N/A | |
| Number of eligible accommodation requests granted (in whole or in-part) by Tribunals Ontario | N/A | 173 | N/A | 137 | N/A | 94 | N/A | 146 | N/A | 550 | N/A |
| Percentage that Tribunals Ontario meets their hearing event date scheduling to target | 80% | 9,789 | 78% | 5,185 | 81% | 5,686 | 79% | 7,555 | 84% | 28,215 | 80% |
| Percentage that Tribunals Ontario meets their decision issuance standard | 80% | 7,930 | 89% | 9,243 | 87% | 5,898 | 77% | 4,707 | 80% | 27,778 | 83% |
| Percentage of cases within the case lifecycle for Tribunals Ontario | 80% | 25,524 | 73% | 20,055 | 74% | 20,759 | 75% | 20,286 | 83% | 20,286 | 83% |
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within Tribunals Ontario | N/A | 1,460 | 52% | 2,011 | 44% | 2,438 | 45% | 2,488 | 46% | 8,397 | 47% |
Note:
This chart is a roll up of all 13 tribunals’ KPIs. The Tribunals Ontario-wide KPIs were calculated by taking an evenly weighted average across all tribunals that are reporting on that KPI (e.g., if 13 tribunals report on the KPI, then the weight would be 7.69% per tribunal). In certain situations, tribunals may not be added to the weighted average; specifically, if they did not receive a case in the time period being reported (noted as N/A) and/or if there are technical limitations with providing the data (noted as TBD).
For more information on the meaning of key terms, refer to our KPI key terms dictionary.