Assessment Review Board Key Performance Indicators Archive

Assessment Review Board Key Performance Indicators Archive


The ARB adjudicates applications and appeals on property assessments, classifications, and tax matters.

Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.

For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.

On this page

  1. Fiscal Year 2023-2024
  2. Fiscal Year 2022-2023

Fiscal Year 2023-2024

Assessment Review Board (ARB) Key Performance Indicators

Reporting period: April 1, 2023 to March 31, 2024

Assessment Review Board
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 23-24 Total
  2023-2024 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the ARB N/A                    
In-Person Hearing Events   0 N/A 0 N/A 0 N/A 0 N/A 0 N/A
Electronic Hearing Events   147 N/A 144 N/A 105 N/A 45 N/A 441 N/A
Written Hearing Events   14 N/A 10 N/A 10 N/A 10 N/A 44 N/A
Number of eligible accommodation requests granted (in whole or in-part) by the ARB N/A 1 N/A 3 N/A N/A N/A N/A N/A 4 N/A
Percentage that the hearing event month is assigned within 90 days of a perfected appeal 85% 3,341 100% 480 100% 669 100% 1,421 100% 5,911 100%
Decisions issued within 60 calendar days from the conclusion of a hearing 85% 3,465 100% 2,695 98% 1,509 99% 962 94% 8,631 98%
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB 85% 619 93% 218 93% 119 92% 179 91% 1,135 93%
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB 85% 2,197 83% 1,716 87% 960 83% 663 85% 5,536 85%

Fiscal Year 2022-2023

Assessment Review Board (ARB) Key Performance Indicators

Reporting period: April 1, 2022 to March 31, 2023

Assessment Review Board
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 22-23 Total
  2022-2023 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the ARB N/A                    
In-Person Hearing Events   0 N/A 0 N/A 0 N/A 0 N/A 0 N/A
Electronic Hearing Events   208 N/A 210 N/A 171 N/A 88 N/A 677 N/A
Written Hearing Events   13 N/A 5 N/A 5 N/A 7 N/A 30 N/A
Number of eligible accommodation requests granted (in whole or in-part) by the ARB N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Percentage that the hearing event month is assigned within 90 days of a perfected appeal 85% 5,219 100% 976 100% 947 100% 1,587 100% 8,729 100%
Decisions issued within 60 calendar days from the conclusion of a hearing 85% 6,163 94% 7,382 99% 3,977 98% 2,979 97% 20,501 97%
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB 85% 598 91% 455 85% 1,295 94% 318 82% 2,666 88%
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB 85% 4,412 90% 3,651 86% 2,907 86% 2,503 85% 13,473 87%
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