Assessment Review Board Key Performance Indicators Archive
The ARB adjudicates applications and appeals on property assessments, classifications, and tax matters.
Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.
For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.
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Fiscal Year 2023-2024
Assessment Review Board (ARB) Key Performance Indicators
Reporting period: April 1, 2023 to March 31, 2024
| Assessment Review Board Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 23-24 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023-2024 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the ARB | N/A | ||||||||||
| In-Person Hearing Events | 0 | N/A | 0 | N/A | 0 | N/A | 0 | N/A | 0 | N/A | |
| Electronic Hearing Events | 147 | N/A | 144 | N/A | 105 | N/A | 45 | N/A | 441 | N/A | |
| Written Hearing Events | 14 | N/A | 10 | N/A | 10 | N/A | 10 | N/A | 44 | N/A | |
| Number of eligible accommodation requests granted (in whole or in-part) by the ARB | N/A | 1 | N/A | 3 | N/A | N/A | N/A | N/A | N/A | 4 | N/A |
| Percentage that the hearing event month is assigned within 90 days of a perfected appeal | 85% | 3,341 | 100% | 480 | 100% | 669 | 100% | 1,421 | 100% | 5,911 | 100% |
| Decisions issued within 60 calendar days from the conclusion of a hearing | 85% | 3,465 | 100% | 2,695 | 98% | 1,509 | 99% | 962 | 94% | 8,631 | 98% |
| Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB | 85% | 619 | 93% | 218 | 93% | 119 | 92% | 179 | 91% | 1,135 | 93% |
| Percentage of general appeals resolved within 135 weeks following the commencement date for ARB | 85% | 2,197 | 83% | 1,716 | 87% | 960 | 83% | 663 | 85% | 5,536 | 85% |
Fiscal Year 2022-2023
Assessment Review Board (ARB) Key Performance Indicators
Reporting period: April 1, 2022 to March 31, 2023
| Assessment Review Board Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 22-23 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022-2023 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the ARB | N/A | ||||||||||
| In-Person Hearing Events | 0 | N/A | 0 | N/A | 0 | N/A | 0 | N/A | 0 | N/A | |
| Electronic Hearing Events | 208 | N/A | 210 | N/A | 171 | N/A | 88 | N/A | 677 | N/A | |
| Written Hearing Events | 13 | N/A | 5 | N/A | 5 | N/A | 7 | N/A | 30 | N/A | |
| Number of eligible accommodation requests granted (in whole or in-part) by the ARB | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Percentage that the hearing event month is assigned within 90 days of a perfected appeal | 85% | 5,219 | 100% | 976 | 100% | 947 | 100% | 1,587 | 100% | 8,729 | 100% |
| Decisions issued within 60 calendar days from the conclusion of a hearing | 85% | 6,163 | 94% | 7,382 | 99% | 3,977 | 98% | 2,979 | 97% | 20,501 | 97% |
| Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB | 85% | 598 | 91% | 455 | 85% | 1,295 | 94% | 318 | 82% | 2,666 | 88% |
| Percentage of general appeals resolved within 135 weeks following the commencement date for ARB | 85% | 4,412 | 90% | 3,651 | 86% | 2,907 | 86% | 2,503 | 85% | 13,473 | 87% |