Social Benefits Tribunal Key Performance Indicators Archive
The SBT considers appeals by applicants who have been refused social assistance and recipients of social assistance who disagree with a decision that affects the amount of, or their eligibility for, social assistance.
Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.
For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.
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Fiscal Year 2022-2023
Social Benefits Tribunal (SBT) Key Performance Indicators Key Performance Indicators
Reporting period: April 1, 2022 to March 31, 2023
| Social Benefits Tribunal Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 22-23 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022-2023 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the SBT | N/A | ||||||||||
| In-Person Hearing Events | 2 | N/A | 11 | N/A | 6 | N/A | 5 | N/A | 24 | N/A | |
| Electronic Hearing Events | 1,922 | N/A | 2,163 | N/A | 1,851 | N/A | 1,906 | N/A | 7,842 | N/A | |
| Written Hearing Events | 5 | N/A | 6 | N/A | 3 | N/A | 3 | N/A | 17 | N/A | |
| Number of eligible accommodation requests granted (in whole or in-part) by the SBT | N/A | 5 | N/A | 7 | N/A | 2 | N/A | 18 | N/A | 32 | N/A |
| Percentage of hearings scheduled within 60 calendar days after receipt of the appeal | 80% | 770 | 41% | 338 | 18% | 352 | 20% | 909 | 43% | 2,369 | 31% |
| Decisions issued within 60 calendar days from the conclusion of a hearing | 90% | 1,405 | 99% | 1,510 | 99% | 1,650 | 97% | 1,371 | 99% | 5,936 | 99% |
| Percentage of cases within the 300 calendar days case lifecycle for SBT | 70% | 3,626 | 40% | 3,815 | 47% | 3,970 | 57% | 4,486 | 66% | 4,486 | 66% |
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the SBT | N/A | 107 | 30% | 87 | 24% | 95 | 31% | 90 | 23% | 379 | 27% |
Note:
Alternative dispute resolution (ADR) for the SBT is a voluntary mechanism to facilitate the resolution of an appeal. Not all appeals are captured in ADR as some appellants chose not to undergo that process.