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Tribunals Ontario Key Performance Indicators archive

Tribunals Ontario Key Performance Indicators archive

View current Key Performance Indicators (KPIs) at Tribunals Ontario and learn about how KPIs monitor key organizational priorities and objectives.

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  1. Fiscal Year 2024-2025
  2. Fiscal Year 2023-2024
  3. Fiscal Year 2022-2023

Fiscal Year 2024-2025

Tribunals Ontario Key Performance Indicators

Reporting period: April 1, 2024, to March 31, 2025

Tribunals Ontario
(Roll up of all 13 tribunals)
Key Performance Indicators		 Target Q1 Q2 Q3 Q4 FY 2024-2025 Total
2024-2025 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held by Tribunals Ontario in English (total) N/A 31,939 N/A 29,311 N/A 27,289 N/A 29,624 N/A 118,163 N/A
In-Person Hearing Events in English N/A 16 N/A 9 N/A 2 N/A 7 N/A 34 N/A
Electronic Hearing Events in English N/A 31,320 N/A 28,521 N/A 26,228 N/A 28,463 N/A 114,532 N/A
Written Hearing Events in English N/A 603 N/A 781 N/A 1,059 N/A 1,154 N/A 3,597 N/A
Volume of in-person, electronic and written hearing events held by Tribunals Ontario in French / Bilingual (total) N/A 226 N/A 249 N/A 257 N/A 297 N/A 1,029 N/A
In-Person Hearing Events in French / Bilingual N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
Electronic Hearing Events in French / Bilingual N/A 222 N/A 246 N/A 251 N/A 286 N/A 1,005 N/A
Written Hearing Events in French / Bilingual N/A 4 N/A 3 N/A 6 N/A 11 N/A 24 N/A
Number of eligible accommodation requests granted (in whole or in-part) by Tribunals Ontario N/A 263 N/A 316 N/A 335 N/A 557 N/A 1,471 N/A
Percentage that Tribunals Ontario meets their hearing event date scheduling target 80% 24,044 95% 23,712 93% 23,054 97% 26,093 97% 96,903 95%
Percentage that Tribunals Ontario meets their time to proceed to the initial hearing event target 80% 3,633 82% 4,431 93% 4,751 94% 4,850 97% 17,665 92%
Percentage that Tribunals Ontario meets their decision issuance standard 80% 4,116 93% 3,482 94% 3,438 94% 12,967*** 94% 24,003 94%
Percentage of cases within the case lifecycle for Tribunals Ontario for English files* 80% 36,082 82% 37,128 80% 35,482 87% 35,464 74% 35,464 74%
Percentage of cases within the case lifecycle for Tribunals Ontario for French / Bilingual files* 80% 108 79% 251 62% 262 67% 255 74% 255 74%
Percentage of cases within the case lifecycle for Tribunals Ontario for French / Bilingual files* N/A 1,936 43% 1,377 39% 3,988 37% 4,402 32% 11,703 38%

Notes:

This chart is a roll up of all 13 tribunals’ KPIs. The Tribunals Ontario-wide KPIs were calculated by taking an evenly weighted average across all tribunals that are reporting on that KPI (e.g., if 13 tribunals report on the KPI, then the weight would be 7.69% per tribunal). In certain situations, tribunals may not be added to the weighted average; specifically, if they did not receive a case in the time period being reported (noted as N/A) and/or if there are technical limitations with providing the data (noted as TBD). The calculation for these KPIs is further outlined in the “Tribunals Ontario Key Performance Indicators Summary Report – Overview”.

*11 of the 13 tribunals have no backlogs. Given the high volume of cases at the HRTO and LTB, the backlogs at these two tribunals have a disproportionate influence on the Tribunals Ontario aggregate rolled-up statistics. The backlogs at the HRTO and LTB continue to decline, and they are actively working to improve their processing timelines.

**This KPI does not include ARB data, as the ARB reports on cases resolved during the case lifecycle.

***The LTB was included in Q4 of the decision issuance standard KPI. It was not reported in previous quarters due to limitations in the case management system. As a result, the number is larger than in previous quarters.

Fiscal Year 2023-2024

Tribunals Ontario Key Performance Indicators

Reporting period: April 1, 2023, to March 31, 2024

Tribunals Ontario
(Roll up of all 13 tribunals)
Key Performance Indicators		 Target Q1 Q2 Q3 Q4 FY 23-24 Total
2023-2024 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held by Tribunals Ontario (total) N/A 25,869 N/A 23,860 N/A 23,882 N/A 28,255 N/A 101,866 N/A
In-Person Hearing Events   14 N/A 12 N/A 15 N/A 18 N/A 59 N/A
Electronic Hearing Events   25,302 N/A 23,097 N/A 23,117 N/A 27,509 N/A 99,025 N/A
Written Hearing Events   553 N/A 751 N/A 750 N/A 728 N/A 2,782 N/A
Number of eligible accommodation requests granted (in whole or in-part) by Tribunals Ontario N/A 147 N/A 189 N/A 226 N/A 248 N/A 810 N/A
Percentage that Tribunals Ontario meets their hearing event date scheduling to target 80% 22,874 92% 17,925 92% 17,699 91% 22,523 88% 81,021 91%
Percentage that Tribunals Ontario meets their decision issuance standard 80% 5,310 86% 4,395 95% 3,571 94% 3,103 84% 16,379 90%
Percentage of cases within the case lifecycle for Tribunals Ontario 80% 38,205 79% 38,980 80% 38,621 83% 38,247 81% 38,247 81%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within Tribunals Ontario N/A 3,098 52% 3,015 45% 1,579 46% 1,883 48% 9,575 48%

Notes:

This chart is a roll up of all 13 tribunals’ KPIs. The Tribunals Ontario-wide KPIs were calculated by taking an evenly weighted average across all tribunals that are reporting on that KPI (e.g., if 13 tribunals report on the KPI, then the weight would be 7.69% per tribunal). In certain situations, tribunals may not be added to the weighted average; specifically, if they did not receive a case in the time period being reported (noted as N/A) and/or if there are technical limitations with providing the data (noted as TBD). The calculation for these KPIs is further outlined in the “Tribunals Ontario Key Performance Indicators Summary Report – Overview”.

*This KPI does not include the ARB data, as the ARB reports on cases resolved during the case lifecycle.

Fiscal Year 2022-2023

Tribunals Ontario Key Performance Indicators

Reporting period: April 1, 2022, to March 31, 2023

Tribunals Ontario
(Roll up of all 13 tribunals)
Key Performance Indicators		 Target Q1 Q2 Q3 Q4 FY 22-23 Total
2022-2023 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held by Tribunals Ontario (total) N/A 11,853 N/A 18,898 N/A 14,965 N/A 25,513 N/A 71,229 N/A
In-Person Hearing Events   3 N/A 18 N/A 13 N/A 9 N/A 43 N/A
Electronic Hearing Events   11,114 N/A 18,284 N/A 14,410 N/A 25,146 N/A 68,954 N/A
Written Hearing Events   736 N/A 596 N/A 542 N/A 358 N/A 2,232 N/A
Number of eligible accommodation requests granted (in whole or in-part) by Tribunals Ontario N/A 173 N/A 137 N/A 94 N/A 146 N/A 550 N/A
Percentage that Tribunals Ontario meets their hearing event date scheduling to target 80% 9,789 78% 5,185 81% 5,686 79% 7,555 84% 28,215 80%
Percentage that Tribunals Ontario meets their decision issuance standard 80% 7,930 89% 9,243 87% 5,898 77% 4,707 80% 27,778 83%
Percentage of cases within the case lifecycle for Tribunals Ontario 80% 25,524 73% 20,055 74% 20,759 75% 20,286 83% 20,286 83%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within Tribunals Ontario N/A 1,460 52% 2,011 44% 2,438 45% 2,488 46% 8,397 47%

Note:

This chart is a roll up of all 13 tribunals’ KPIs. The Tribunals Ontario-wide KPIs were calculated by taking an evenly weighted average across all tribunals that are reporting on that KPI (e.g., if 13 tribunals report on the KPI, then the weight would be 7.69% per tribunal). In certain situations, tribunals may not be added to the weighted average; specifically, if they did not receive a case in the time period being reported (noted as N/A) and/or if there are technical limitations with providing the data (noted as TBD).

For more information on the meaning of key terms, refer to our KPI key terms dictionary.