Operational Updates

Last Updated: January 29, 2021

On this page you will find operational updates or process changes for the Assessment Review Board (ARB). For a PDF copy of any of the memos posted here, please email the ARB registrar.

On This Page



January 2021 - March 2021


January 29, 2021 - ARB Digital-First Approach – Looking Ahead

The ARB continues to enhance its operations and processes using a digital-first approach to providing services. Some of the digital services we remind you to use are:

Website - Our website is the main portal to access all information about the Board. By visiting our website you can:

  • find information about managing the appeal process and news updates;
  • access our E-Services and other important resources;
  • view appeals and appeal commencement dates, which are updated monthly;
  • review ARB Rules of Practice and Procedure;
  • download forms; and
  • stay informed about Operational Updates.

Tax Calculator – This is an interactive online reference tool that helps potential appellants calculate estimated savings from a possible change in assessment value. Potential appellants can then determine if any potential savings offset all related costs for filing an appeal.

E-Filing – Our appeals are primarily filed electronically. We encourage you to continue to use our safe, secure, reliable and “real time” filing system for filing your appeal. You will receive immediate confirmation of your appeal once all information is entered and payment is received. E-Filed appeals receive a $10 discount off the filing fee.

Email Addresses - As the Board continues to pursue its digital-first approach to meet the diverse needs of Ontarians and enhance the quality of dispute resolution services, anyone who files an appeal with the Board must provide us with an email address. There are many different options available to create an email address if you do not already have one. Email is the most efficient way of communicating with the Board; it’s fast and reliable. Appeals may take longer to process without the ability to communicate with all parties by email.

Email Communication – The Board is committed to communicating with all parties by email. This means that an email address must be provided by appellants for the purpose of resolving appeals. It is the Board’s intention to issue a Practice Direction outlining this requirement.

Electronic Document Guideline – The Board will be issuing a guideline providing direction on the requirements for naming documents that will be filed with the Board electronically.

As we continue to look forward, the ARB is interested in further reducing our paper footprint. The ARB is currently researching ways to eliminate the paper notice to the municipalities by creating a data file that can be sent electronically. We are still in the early stages of this research however we will soon be reaching out to the municipalities to gather more information.

If you are interested in having an “early thinking” discussion with the Registrar, please contact the Board at ARB.Registrar@ontario.ca.


January 19, 2021 - Ontario Declares Second Provincial Emergency

On January 12, 2021, the Ontario government issued a second Declaration of Emergency under the Emergency Management and Civil Protection Act (EMCPA) effective January 14, 2021 for 28 days until February 10, 2021.

The ARB now conducts all of its administrative and adjudicative processes using a digital-first approach. Parties have been successfully communicating and participating in these electronic processes, particularly since the first Declaration of Emergency on March 16, 2020. The ARB has reviewed it discretion under the second Declaration of Emergency and confirms that its current practices and procedures allow the ARB to provide its services in a manner consistent with the “stay at home” order. The ARB will not be suspending any timelines.

The Schedule of Events will continue as published with no changes or suspension to the timelines set. The ARB anticipates all parties will continue to meet their timelines accordingly. The ARB understands that these times can present difficult and sometimes unanticipated challenges. If, despite all efforts, parties are unable to meet a deadline, or require an extension and/or an adjournment, they may submit a request to the ARB though an Expedited Board Directions request form. The ARB will review and determine each request on its own merits.