Animal Care Review Board Key Performance Indicators
Resolves disputes and conducts hearings regarding animal welfare, including hearing appeals of orders and decisions of the Chief Animal Welfare Inspector and other animal welfare inspectors. When reviewing appeals and applications, the welfare of any animal involved is the ACRB’s main priority.
Reporting period: April 1, 2024 to March 31, 2025
Animal Care Review Board Key Performance Indicators
| Animal Care Review Board (ACRB) Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 2024-2025 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024-2025 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the ACRB in English | N/A | 57 | N/A | 51 | N/A | 83 | N/A | 123 | N/A | 314 | N/A |
| In-Person Hearing Events in English | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Electronic Hearing Events in English | N/A | 55 | N/A | 50 | N/A | 81 | N/A | 118 | N/A | 304 | N/A |
| Written Hearing Events in English | N/A | 2 | N/A | 1 | N/A | 2 | N/A | 5 | N/A | 10 | N/A |
| Volume of in-person, electronic and written hearing events held at the ACRB in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1 | N/A | 1 | N/A |
| In-Person Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Electronic Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | 1 | N/A | 1 | N/A |
| Written Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Number of eligible accommodation requests granted (in whole or in-part) by the ACRB | N/A | N/A | N/A | 1 | N/A | 1 | N/A | 3 | N/A | 5 | N/A |
| Percentage of hearings scheduled within five business days after the receipt of a completed appeal | 95% | 43 | 100% | 40 | 100% | 50 | 100% | 61 | 100% | 194 | 100% |
| Percentage that the ACRB proceeds to a first held hearing event within 10 business days from the application/appeal completed/perfected date | 80% | 37 | 100% | 30 | 100% | 44 | 100% | 66 | 100% | 177 | 100% |
| Decisions issued within 60 calendar days from the conclusion of a hearing | 80% | 9 | 75% | 15 | 100% | 18 | 100% | 31 | 100% | 73 | 96% |
| Percentage of cases within the three-month case lifecycle for English applications at the ACRB | 80% | 24 | 96% | 36 | 97% | 39 | 98% | 47 | 87% | 47 | 87% |
| Percentage of cases within the three-month case lifecycle for French / Bilingual applications at the ACRB | 80% | N/A | N/A | N/A | N/A | N/A | N/A | 1 | 100% | 1 | 100% |
| Percentage of cases resolved through alternative dispute resolution (in whole or in-part) within the ACRB | N/A | 31 | 53% | 22 | 40% | 13 | 16% | 18 | 23% | 84 | 33% |
Animal Care Review Board Key Performance Indicators Archive
More information can be found on the Animal Care Review Board KPI archives webpage.