Child and Family Services Review Board Key Performance Indicators Archive
The CFSRB conducts reviews, hearings and appeals for matters affecting children, youth, and families in Ontario, including Children’s Aid Society services complaints, emergency secure treatment admissions, adoption refusals, and appeals of school board expulsions.
Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.
For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.
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Fiscal Year 2022-2023
Child and Family Services Review Board (CFSRB) Key Performance Indicators
Reporting period: April 1, 2022 to March 31, 2023
| Child and Family Services Review Board Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 22-23 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022-2023 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the CFSRB | N/A | ||||||||||
| In-Person Hearing Events | 0 | N/A | 0 | N/A | 2 | N/A | 0 | N/A | 2 | N/A | |
| Electronic Hearing Events | 12 | N/A | 13 | N/A | 10 | N/A | 11 | N/A | 46 | N/A | |
| Written Hearing Events | 9 | N/A | 9 | N/A | 8 | N/A | 7 | N/A | 33 | N/A | |
| Number of eligible accommodation requests granted (in whole or in-part) by the CFSRB | N/A | 2 | N/A | 1 | N/A | 1 | N/A | N/A | N/A | 4 | N/A |
| Percentage of hearings scheduled within 60 calendar days from the eligibility date of their applications | 80% | 15 | 90% | 16 | 96% | 17 | 89% | 14 | 100% | 62 | 94% |
| Decisions issued within 45 calendar days from the conclusion of a hearing | 80% | 13 | 100% | 17 | 100% | 10 | 100% | 14 | 87% | 54 | 97% |
| Percentage of cases within the seven-month calendar days case lifecycle for CFSRB | 80% | 15 | 100% | 14 | 100% | 9 | 82% | 17 | 94% | 17 | 94% |
| Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the CFSRB | N/A | 9 | 48% | 12 | 55% | 18 | 73% | 14 | 79% | 53 | 64% |