Licence Appeal Tribunal Key Performance Indicators

Adjudicates applications and resolves disputes concerning compensation claims and licensing activities regulated by the provincial government, including the activities of delegated administrative authorities. The LAT is comprised of two divisions: General Service (LAT-GS) and Automobile Accident Benefits Service (LAT-AABS).

Reporting period: April 1, 2024 to March 31, 2025

Licence Appeal Tribunal Key Performance Indicators

Licence Appeal Tribunal Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 24-25 Total
	2024-2025	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the LAT in English	N/A	4,262	N/A	3,333	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		4,118	N/A	3,043	N/A
Written Hearing Events		144	N/A	290	N/A
Volume of in-person, electronic and written hearing events held at the LAT in French / Bilingual	N/A	13	N/A	12	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		12	N/A	11	N/A
Written Hearing Events		1	N/A	1	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the LAT	N/A	5	N/A	14	N/A
Percentage that the first hearing event (i.e., a case conference) is scheduled within 20 calendar days for the LAT-GS and 40 calendar days for the LAT-AABS from the receipt of a completed appeal / application	80%	3,569	85%	3,854	99%
Percentage that the LAT proceeds to a first held hearing event within 45 calendar days (for LAT-GS) and 150 calendar days (for LAT-AABS) from the receipt of a completed appeal/application	80%	1,467	46%	2,615	80%
Decisions issued within 90 calendar days from the conclusion of a hearing	80%	96	85%	83	77%
Percentage of cases within the 12-month case lifecycle for English application for the LAT	80%	9,295	84%	9,041	86%
Percentage of cases within the 12-month case lifecycle for French / Bilingual applications for the LAT	80%	27	82%	20	84%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LAT	N/A	1,588	29%	1,156	25%

Note:

The LAT’s Decision Issuance Key Performance Indicator (KPI) does not include case conference reports and orders, motion orders, or adjournment orders, which account for over 90% of total decisions for LAT. The statistics on decision issuance for the divisions within LAT (LAT-AABS and LAT-GS) are rolled up using a weighted average based on the number of decisions released across each division. The inclusion of decision types will be re-examined for a future iteration of the Tribunals Ontario KPI development.

Licence Appeal Tribunal Key Performance Indicators Archive

More information can be found on the Licence Appeal Tribunal KPI archives webpage.