Landlord and Tenant Board Key Performance Indicators

Resolves disputes between residential landlords and tenants and resolves eviction applications filed by non-profit housing co-operatives. The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act, 2006.

Reporting period: April 1, 2024 to March 31, 2025

Landlord and Tenant Board Key Performance Indicators

Landlord and Tenant Board Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 24-25 Total
	2024-2025	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the LTB in English	N/A	23,880	N/A	22,610	N/A
In-Person Hearing Events		11	N/A	4	N/A
Electronic Hearing Events		23,866	N/A	22,606	N/A
Written Hearing Events		3	N/A	N/A	N/A
Volume of in-person, electronic and written hearing events held at the LTB in French / Bilingual	N/A	168	N/A	210	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		168	N/A	210	N/A
Written Hearing Events		N/A	N/A	N/A	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the LTB	N/A	234	N/A	282	N/A
Percentage of hearings scheduled within 50 calendar days for L1 and L9 applications and 55 calendar days for all other applications except for L5’s and A4’s from the application receipt date	80%	15,568	72%	17,304	77%
Decisions issued 20 calendar days for L1 and L9 applications and 35 calendar days for all applications except for L5’s and A4’s from the conclusion of the final hearing event	N/A	TBD	TBD	TBD	TBD
Percentage of cases within the 90 calendar days case lifecycle for all applications except for L5’s and A4’s for English applications in the LTB	80%	17,756	37%	19,610	43%
Percentage of cases within the 90 calendar days case lifecycle for all applications except for L5’s and A4’s for French / Bilingual applications in the LTB	80%	TBD	TBD	145	28%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the LTB	N/A	TBD	TBD	TBD	TBD

Notes:

LTB has fully transitioned to the new Tribunals Ontario Portal (TOP) case management system (CMS) and is in the process of developing the necessary reports to be able to compile this data.

The definitions for each type of application referenced above are as follows:

L1: Application to evict a tenant for non-payment of rent and to collect rent the tenant owes
L5: Application for an Above Guideline Increase
L9: Application to Collect Rent the Tenant Owes
A4: Application to Vary the Amount of a Rent Reduction

Landlord and Tenant Board Key Performance Indicators Archive

More information can be found on the Landlord and Tenant Board KPI archives webpage.