Social Benefits Tribunal Key Performance Indicators

Considers appeals by applicants who have been refused social assistance and recipients of social assistance who disagree with a decision that affects the amount of, or their eligibility for, social assistance.

Reporting period: April 1, 2024 to March 31, 2025

Social Benefits Tribunal Key Performance Indicators

Social Benefits Tribunal Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 24-25 Total
	2024-2025	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the SBT in English	N/A	2,222	N/A	1,824	N/A
In-Person Hearing Events		4	N/A	5	N/A
Electronic Hearing Events		2,212	N/A	1,812	N/A
Written Hearing Events		6	N/A	7	N/A
Volume of in-person, electronic and written hearing events held at the SBT in French / Bilingual	N/A	22	N/A	10	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		22	N/A	10	N/A
Written Hearing Events		N/A	N/A	N/A	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the SBT	N/A	7	N/A	4	N/A
Percentage of hearings scheduled within 60 calendar days after receipt of the appeal	80%	2,055	99%	1,688	100%
Percentage that the SBT proceeds to a first held hearing event within 240 days from the appeal receipt date	80%	2,064	100%	1,691	100%
Decisions issued within 60 calendar days from the conclusion of a hearing	90%	1,846	100%	1,689	99%
Percentage of cases within the 300 calendar days case lifecycle for English applications for the SBT	80%	4,410	95%	3,829	98%
Percentage of cases within the 300 calendar days case lifecycle for French / Bilingual applications for the SBT	80%	30	97%	31	97%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the SBT	N/A	79	21%	54	15%

Note:

Alternative dispute resolution (ADR) for the SBT is a voluntary mechanism where appellants agree to participate in alternative dispute resolution as a method to facilitate the resolution of an appeal. Not all appeals are captured in ADR as some appellants chose not to undergo that process.

Social Benefits Tribunal Key Performance Indicators Archive

More information can be found on the Social Benefits Tribunal KPI archives webpage.