Social Benefits Tribunal Key Performance Indicators
Considers appeals by applicants who have been refused social assistance and recipients of social assistance who disagree with a decision that affects the amount of, or their eligibility for, social assistance.
Reporting period: April 1, 2024 to March 31, 2025
Social Benefits Tribunal Key Performance Indicators
| Social Benefits Tribunal (SBT) Key Performance Indicators |
Target | Q1 | Q2 | Q3 | Q4 | FY 2024-2025 Total | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024-2025 | # | % | # | % | # | % | # | % | # | % | |
| Volume of in-person, electronic and written hearing events held at the SBT in English | N/A | 2,222 | N/A | 1,824 | N/A | 1,704 | N/A | 1,433 | N/A | 7,180 | N/A |
| In-Person Hearing Events in English | N/A | 4 | N/A | 5 | N/A | 2 | N/A | 0 | N/A | 11 | N/A |
| Electronic Hearing Events in English | N/A | 2,212 | N/A | 1,812 | N/A | 1,695 | N/A | 1,428 | N/A | 7,147 | N/A |
| Written Hearing Events in English | N/A | 6 | N/A | 7 | N/A | 4 | N/A | 5 | N/A | 22 | N/A |
| Volume of in-person, electronic and written hearing events held at the SBT in French / Bilingual | N/A | 22 | N/A | 10 | N/A | 20 | N/A | 20 | N/A | 72 | N/A |
| In-Person Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Electronic Hearing Events in French / Bilingual | N/A | 22 | N/A | 10 | N/A | 20 | N/A | 20 | N/A | 72 | N/A |
| Written Hearing Events in French / Bilingual | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Number of eligible accommodation requests granted (in whole or in-part) by the SBT | N/A | 7 | N/A | 4 | N/A | 3 | N/A | 5 | N/A | 19 | N/A |
| Percentage of hearings scheduled within 60 calendar days after receipt of the appeal | 80% | 2,055 | 99% | 1,688 | 100% | 1,958 | 100% | 2,020 | 100% | 7,721 | 100% |
| Percentage that the SBT proceeds to a first held hearing event within 240 days from the appeal receipt date | 80% | 2,064 | 100% | 1,691 | 100% | 1,959 | 100% | 2,021 | 100% | 7,735 | 100% |
| Decisions issued within 60 calendar days from the conclusion of a hearing | 90% | 1,846 | 100% | 1,689 | 99% | 1,591 | 100% | 1,218 | 100% | 6,344 | 100% |
| Percentage of cases within the 300 calendar days case lifecycle for English applications for the SBT | 80% | 4,410 | 95% | 3,829 | 98% | 3,690 | 99% | 3,928 | 98% | 3,928 | 98% |
| Percentage of cases within the 300 calendar days case lifecycle for French / Bilingual applications for the SBT | 80% | 30 | 97% | 31 | 97% | 31 | 100% | 35 | 100% | 35 | 100% |
| Percentage of cases within the 300 calendar days case lifecycle for French / Bilingual applications for the SBT | N/A | 79 | 21% | 54 | 15% | 51 | 15% | 69 | 15% | 253 | 16% |
Note:
Alternative dispute resolution (ADR) at the SBT is a voluntary mechanism where appellants agree to participate as a method to facilitate the resolution of an appeal. Not all appeals are captured in ADR, as some appellants chose not to undergo that process.
Social Benefits Tribunal Key Performance Indicators Archive
More information can be found on the Social Benefits Tribunal KPI archives webpage.