Human Rights Tribunal of Ontario (HRTO) Key Performance Indicators Archive


The HRTO resolves claims of discrimination and harassment brought under the Human Rights Code.

Tribunals Ontario’s Key Performance Indicators (KPIs) track the performance of our tribunals in a consistent manner and will be used to continually monitor and improve processes at tribunals. These KPIs are part of Tribunals Ontario’s ongoing commitment to continuous improvement and to ensure that the services we provide meet the needs of our users.

For more information on the meaning of key terms, refer to our terms and definitions. For more information about KPIs and how they were calculated, see Key Performance Indicators.

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  1. Fiscal Year 2022-2023

Fiscal Year 2022-2023

Human Rights Tribunal of Ontario (HRTO) Key Performance Indicators

Reporting period: April 1, 2022 to March 31, 2023

Human Rights Tribunal of Ontario
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 22-23 Total
  2022-2023 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the HRTO N/A                    
In-Person Hearing Events   1 N/A 3 N/A 2 N/A 2 N/A 8 N/A
Electronic Hearing Events   398 N/A 482 N/A 830 N/A 306 N/A 2,016 N/A
Written Hearing Events*   N/A N/A N/A N/A N/A N/A N/A N/A 0 N/A
Number of eligible accommodation requests granted (in whole or in-part) by the HRTO N/A 16 N/A 8 N/A 10 N/A 10 N/A 44 N/A
Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing N/A TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD
Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation 70% 492 94% 292 94% 232 95% 312 97% 1,328 95%
Decisions issued within 6 months from the conclusion of a hearing 70% 58 53% 45 45% 12 17% 62 55% 117 43%
Percentage of cases within the 18-month case lifecycle for HRTO 70% 4,400 48% 4,248 46% 4,323 45% 4,350 45% 4,350 45%
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO N/A 138 60% 171 54% 176 46% 71 45% 556 51%

Notes:

  • Due to limitations with the tribunal’s case management system, the HRTO is unable to report on the Written Hearing Events but is looking to future enhancements that will enable reporting.
  • The HRTO is unable to report on the percentage of hearings scheduled KPI for this fiscal year due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.