Tribunals Ontario Portal – Help

Last Updated: February 2, 2024

Public Secure is a new Ontario government login service. In the future, you’ll be able to use Public Secure to access all Ontario government services using one common login.

With Public Secure you can log in using a My Ontario Login or Sign-in partner.

Hint: You can sign in via the Sign-in partner option by choosing Government Sign-In by Verified.Me when you sign in to your Ontario Government service.

My Ontario login

• Create or change your login email

  You must have an email address to create a My Ontario Login. This email will be used to:

  • Sign in
  • Recover your password
  • Receive notifications about your My Ontario Login

  Your email must be unique. If you’ve chosen an email that is already in use, the system will ask you to choose another one.

  To change the email you use for your My Ontario Login:

  • Sign into Public Secure from ontario.ca/publicsecure
  • Visit the “Manage Your Account” page

  If you need to update your email with other connected services, contact those services directly.

• Create or change your login password

  The password is mandatory. Choose a password that is easy for you to remember, but hard for others to guess. Never share your password with anyone.

  Your password must have:

  • minimum eight characters
  • one upper case letter
  • one lower case letter
  • one number
  • one symbol e.g., ` ~ ! @ # $ % ^ & * ( ) – _ = + [ ] { } | : ; ‘ < / ?

  To change your password:

  • Sign into Public Secure from ontario.ca/publicsecure
  • Visit the “Manage Your Account” page

• Create or change your secret questions and answers

  The secret questions and answers are optional. They allow you to reset your password in case you forget it and you don’t have access to your email.

  Your answer should be simple and, where possible, single word abbreviations should be avoided as they may cause confusion later (example: use Abbey Road instead of Abbey Rd).

  To create or change your secret questions and answers:

  • Sign into Public Secure from ontario.ca/publicsecure
  • Visit the “Manage Your Account” page

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Sign-in partner login

• SecureKey Concierge rebranding to Government Sign-In by Verified.Me

  Our sign-in partner, SecureKey Concierge, has rebranded to Government Sign-In by Verified.Me. This name change has no impact to you. You can continue to use the same secure sign-in service, under a new name.

• About Sign-in partner

  Government Sign-In by Verified.Me is a secure, private and convenient way to sign into online government services. You can gain access by signing in with your online banking credentials from a Sign-in partner.

• Using Sign-in partner

  Government Sign-In by Verified.Me lets you sign in quickly and securely to government services by using the same username and password that you already use with your bank.

  No passwords or personal information are shared with the government or your bank. The government won’t see any of your banking information and your bank won’t know which government service you are using.

• Problems signing in with Sign-in partner

  If you are having trouble signing in, please contact your bank for assistance . They should be able to help you with problems like:

  • My password doesn’t work
  • I forgot my password
  • I lost my bank card
  • I don’t know answers to my security questions

• Sign in with a different bank

  To sign in with a different bank, you can use Government Sign-In by Verified.Me’s Switch My Sign-in Partner service. To use this service, you must still have access to the username and password you previously used to sign in.

  If you don’t have access to the username and password you previously used to sign in you may need to contact the service you are trying to access to request an account reset so that you can re-register.

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Technical Requirements

• Operating System and Browser Requirements

  Our online service is designed for a variety of operating systems and browsers. For the best viewing experience you will need one of the following operating systems:

  • For desktops:
    • Windows 7 and above
    • MacOS 10.5 and above
  • For mobile or tablet devices:
    • Android 4.4 or 5 and above
    • iOS 11 and above

  You will also need the latest version of one of these browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge (for Windows 10)
  • Samsung Internet (for Android)

  If your browser is having issues completing your requests, check to see if your browser supports TLS 1.2

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Accessibility

• Making Text Larger

  You can change your browser settings to make text larger and easier to read:

  • Google Chrome – Change text image and video sizes (zoom)
  • Firefox – Font size and zoom – increase the size of web pages
  • Safari – Change the font size or zoom level of web pages
  • Microsoft Edge – Ease of Access options

  You can also change your device settings to make text larger and easier to read:

  • Change the font size on your iPhone, iPad, and iPod touch
  • Change the font size and display size on your Android device

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Are you experiencing other issues using the Tribunals Ontario Portal?

Before contacting us, please read the frequently asked questions below. If you need help understanding your legal options, you may want to get legal advice. You can also visit Navigate Tribunals Ontario, an online tool that will ask you a series of questions and guide you along possible solutions tailored to your situation.

Our hours of operation are Monday to Friday 9:00am to 5:00pm Eastern Time, excluding holidays.

Frequently Asked Questions:

• I have an issue with my PIN, or I am a party to a file but I did not receive a PIN

  If you lost or did not receive a unique one-time pin, you must contact the LTB by email at LTB@ontario.ca or by phone at 416-645-8080 or 1-888-332-3234 (toll free) to request a new pin.

  If your pin is not working, ensure that the pin was assigned to you. If you received the pin from another party to the application, you must contact the LTB by email at LTB@ontario.ca or by phone at 416-645-8080 or 1-888-332-3234 (toll free) to receive a unique one-time pin.

  If you received a unique pin but are unable to access your file using it, you can contact us on this page.

• I want an update on the status of my file

  You can find up-to-date information about your file/application by logging into the portal. The portal is up-to-date, and LTB will not be able to provide any more information to you about your file.

• I want to add a representative or agent to my file

  If you would like to add a representative or agent to your file, you can make this request through TOP from the documents evidence and request page of your file. Once here select “Add file “Document” and then select “Request to add a Representative or Agent” from the drop-down list with a description before you upload your request.

  If you do not have access to TOP, you can also submit this request to the LTB by emailing LTB@ontario.ca. Please make the subject line of your email “Request to add a Representative/Agent” + your file number.

  You can make the request via mail by sending it to:

  Landlord and Tenant Board
  15 Grosvenor Street, Ground Floor
  Toronto, Ontario M7A 2G6

  Courier mail should be addressed to:

  Landlord and Tenant Board
  25 Grosvenor Street, 4th Floor
  Toronto, ON M7A 1R1

• I am stuck on the ‘Ready to Submit’ page

  Once you have reached the ‘Ready to submit’ page, you will not be able to go back to review or make changes to your draft application. You can choose to complete your payment to submit your application, or you may wish to start a new application. If you start a new application, be sure to review it prior to selecting ‘Save and Next’.

  If you have reached the ‘Payments’ page but are unable to complete your payment, you can provide details of your issue and ask for help on this page.

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If you require further assistance, contact us.