Tag: operational update

Tribunals Ontario has implemented new Key Performance Indicators (KPIs) across all 13 of our tribunals as part of our ongoing commitment to continuous improvement and ensuring that the services we provide meet the needs of our users. The KPIs are designed to assess the organization’s effectiveness in delivering our core business of resolving disputes in… Continue Reading ARB: Operational Update
New Tribunals Ontario and Assessment Review Board Key Performance Indicators

The LTB has a free program to help you attend your hearing by telephone. If you do not have access to a telephone or have a prepaid or pay as you go plan with limited airtime talk minutes, complete and submit an Accommodation Request Form . If your request is approved, the LTB can loan… Continue Reading LTB: Operational Update
Free Phone Program

Scheduling Beginning in mid-November and until the end of the year, Landlord and Tenant Board’s (LTB) scheduling plan will focus on previously adjourned matters such as older landlord and tenant applications, and case management hearings for Above Guideline Increase (AGI) applications. Adjourned matters and AGIs make up a large proportion of the LTB’s aging caseload.… Continue Reading LTB: Operational Update
October 2022 Update

Tribunals Ontario is taking action to expand options to access our services and enhance digital literacy resources for users who may not be familiar with using technology so that everyone, regardless of their circumstances, is able to participate fully in tribunal processes. New access options New options Tribunals Ontario is introducing to make our tribunals… Continue Reading TO: Operational Update
Tribunals Ontario Expanding Access to Justice and Enhancing Digital Literacy

In August 2022, the HRTO sent letters to specific parties offering the opportunity to resolve their dispute by way of mediation. Mediation is an opportunity for the parties to try to reach an agreement (settlement) to resolve the issues in the Application. This offer is available even where a previous mediation attempt was unsuccessful. Parties… Continue Reading HRTO: Operational Update
Mediation Offer Letter

Over the past two years, the Landlord and Tenant Board (LTB) has made significant progress in modernizing its services at a time when people expect user-friendly and convenient electronic options for interacting with government services. On July 28, 2022, the LTB added a button to the file summary page on the Tribunals Ontario Portal that… Continue Reading LTB: Operational Update
Tribunals Ontario Portal – New Process for Receiving Documents

On May 25, 2022, the LTB introduced a new Credit Card Payment Form that must be used by applicants filing applications and requests by mail or courier and paying fees by credit card. Applicants can no longer provide credit card information directly on an application or request and file by mail or courier. In these… Continue Reading LTB: Operational Update
Credit Card Payment Form

Several LTB Rules of Procedure have been amended to support the changes implemented with the Tribunals Ontario Portal. The amended Rules are now posted on our website and include: Rule 2.1: fee waiver requests may be submitted through the portal by Legal Representatives on behalf of their clients Rule 3.1(i) and 3.9: parties may serve… Continue Reading LTB: Operational Update
Rule Changes and New Consent to Disclosure Form

The Practice Direction on Representation before Social Justice Tribunals Ontario has been revised and is now the Practice Direction on Representation before the Landlord and Tenant Board . Changes include: additional guidance respecting unlicensed representatives in LTB proceedings; clarification of the role of support persons during LTB hearings; and clarification of the responsibilities of licensed… Continue Reading LTB: Operational Update
Practice Direction on Representation and Interpretation Guideline 21

The Assessment Review Board (ARB or Board) is committed to fulfilling its mandate of resolving property assessment disputes within the regular four-year assessment cycle. However, with the recent announcement through the Fall Economic Statement on November 4, 2021, the general reassessment has been postponed for 2023. As the general reassessment for the 2021, 2022 and… Continue Reading ARB: Operational Update
Appeals Resolution Strategy Update – (2017 Assessment Cycle – taxation years 2022, 2023)