(Disponible en français)

The Tribunals Ontario Multi-Year Accessibility Plan for 2020-2023 is a road map that describes how we will continue to prevent and remove accessibility barriers.

This plan includes:

Statement of Commitment

Tribunals Ontario is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act 2005. As an organization comprised of 14 adjudicative tribunals, we will provide accommodation while maintaining our impartiality and adjudicative independence.

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Definitions and Terms

AODA: Accessibility for Ontarians with Disabilities Act, 2005 is a statute enacted in 2005 by the Legislative Assembly of Ontario, Canada. Its purpose is to improve accessibility standards for Ontarians with physical and mental disabilities to all public establishments by 2025.

OPS: Ontario Public Service provides government services to citizens and promotes an innovative, diverse, eco-friendly and accessible workplace.

Employees: administrative staff who make up Tribunals Ontario workforce. Tribunals Ontario employees support fair, accessible dispute resolution to thousands of Ontarians. Tribunals Ontario employees promote an innovative, diverse, eco-friendly and accessible workplace.

Adjudicators: Appointees (adjudicators) at Tribunals Ontario hold hearings, make rulings, review and analyze evidence and make decisions. Our adjudicators are appointed using an open, merit-based recruitment process.

Clients: a person or organization receiving services at Tribunals Ontario.

Stakeholders: a party that has an interest in Tribunals Ontario and can either affect or be affected by the policies and procedures of the organization. Stakeholders can include the Ontario Public, legal groups, employees, customers, and suppliers.

Extranet website: a controlled extension of the intranet, or internal network of an organization accessible to outside users over the Internet.

IASR: Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) is a regulation that establishes the accessibility standards in the following five areas: information and communications; employment; transportation; design of public spaces; and customer service.

Internet website: collection of related web pages, images, videos or other digital assets that are addressed relative to a common Uniform Resource Identifier (URI) and is accessible to the public.

Intranet website: an organization’s internal website that is used to privately and securely share any part of the organization’s information or operational systems within the organization and includes extranet websites.

WCAG: Web Content Accessibility Guidelines is a series of guidelines created by the World Wide Web Consortium (W3C) in order to improve website accessibility. Following these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.

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Under the AODA, Ontario Organizations, including Tribunals Ontario, are required to develop multi-year accessibility plans to help make Ontario accessible by 2025.

Tribunals Ontario’s Multi-Year Accessibility Plan (MYAP) builds on this work and reaffirms the government’s commitment to accessibility.

Tribunals Ontario is a group of 14 adjudicative tribunals with a mandate to resolve and decide matters arising from over 60 statutes relating to safety, licensing, land, and social justice. Our Tribunals are:

Tribunals Ontario will deliver administrative justice in a fair, independent, effective and efficient manner. We promote public confidence through integrity and excellence, and by being accessible, accountable and responsive.

An accessible Tribunals Ontario means:

The 2020-2023 Tribunals Ontario MYAP is organized around the following standards and general requirements of the AODA.

The standards are:

The general requirements are:

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Customer Service

The Accessible Customer Service Standard under the IASR requires the OPS to provide accessible services for people with disabilities and to ensure that policies and procedures are in place to support this requirement.

In 2020-2023 Tribunals Ontario will ensure people with disabilities receive quality goods and services in a timely manner, supported by accessibility in customer service, effective policies, procedures, tools and resources that allow for full and meaningful participation in the dispute resolution process. Tribunals Ontario’s primary commitment is to provide fair and accessible dispute resolution to those who appear before our tribunal.

2020-2023 Commitments

Accommodation Requests

Access to Digital Services

Policies and Practices


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Information and Communications

The Information and Communications Standards under the IASR requires Tribunals Ontario to communicate and provide information in ways that are accessible to people with disabilities.

Information and communications will be available in accessible formats or with necessary supports to all Tribunals Ontario employees, adjudicators, clients and stakeholders.

2020-2023 Commitments

Digital Services

Tribunals Ontario will ensure that digital services are designed with accessibility at its core, striving for all users to have equal access to information and functionality.

Web Platforms



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Employment / Diversity and Inclusion

The Tribunals Ontario 2020-2023 MYAP outlines commitments to making Tribunals Ontario a diverse, accessible and inclusive organization that promotes unique strengths and skills of each employee and adjudicator.

Tribunals Ontario has identified five key commitments to improve inclusion, diversity and accessibility:

Tribunals Ontario continues to build the foundation for a successful organization by promoting an inclusive work environment that is diverse, respectful, equitable and accessible.

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Accessibility of Tribunals Ontario Facilities and Public Hearing Spaces

Tribunals Ontario will continuously improve the physical accessibility to our locations and public hearing spaces by removing barriers and providing accessible alternatives, so that all clients may be served in a manner that respects their dignity and independence.

2020-2023 Commitments

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Under the IASR, accessible procurement applies to all procurements from routine purchases such as using a Purchasing Card to buy office supplies, to using a contract for multi-year projects.

Tribunals Ontario will consider accessibility whenever it buys on behalf of the OPS by removing and preventing barriers in the procurement process.

Accessibility criteria will focus on how individuals will interact with the goods, services and facilities being procured (also known as end users). Tribunals Ontario will ensure that deliverables incorporate accessibility features where appropriate.

Our focus will be on ensuring adaptability and flexibility in goods and services procured to support an accessible workplace and accessible programs and services.

2020-2023 Commitments


Additional resources, such as templates, sample accessibility language and guidelines, will also be available to help staff understand accessibility requirements and how to embed accessibility at all stages of procurement.

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Tribunals Ontario is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. The Tribunals Ontario training unit will provide support and guidance to individual tribunals and units with identified accessibility, diversity and inclusion, cultural competencies and mental health training initiatives.

2020-2023 Commitments

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Reporting Requirements

As Tribunals Ontario continues to prevent, identify and remove accessibility barriers, it is important for us to monitor and report on the progress and results in meeting our commitments.

2020-2023 Commitments

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Contact Us

For more information on this accessibility plan or to request a copy of this document in an alternate accessible format please contact Tribunals Ontario at:

Email: TO-TDO.Feedback@ontario.ca
Tel: (416) 212-6349 or toll free (866) 448-2248
TTY: (800) 855-1155 via Bell relay

See also: The Tribunals Ontario Accessibility and Accommodation Policy.

If you would like to request an accommodation, please visit: https://tribunalsontario.ca/en/accessibility-and-diversity/

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