Consultations

Tribunals Ontario is committed to ongoing consultation with stakeholders and the public on issues of process, procedure, service and accessibility.

Our Public Consultation Policy outlines our approach to consultation and stakeholder engagement. Tribunals Ontario recognizes the importance of both in understanding the needs and perspectives of its stakeholders.

Tribunals Ontario consults formally and informally with a variety of stakeholders on a number of topics including:

  • tribunal policies
  • rules, guidelines and practice directions
  • new programs and initiatives
  • scheduling changes
  • process design reviews
  • forms and applications

Consultations can occur in a number of different ways including through email inquiries/submissions, online questionnaires and surveys, or through one-time or ongoing meetings.

Some highlights include:

  • The Assessment Review Board meets quarterly with stakeholders through its Appeals Management Committee, which includes representatives from the Municipal Property Assessment Corporation, municipalities, law firms and tax agents
  • The Human Rights Tribunal of Ontario meets regularly with the Ontario Human Rights Commission and the Human Rights Legal Support Centre as the “three pillars” of the human rights community
  • The Landlord and Tenant Board continues to meet regularly with stakeholders on changes to rules and processes, and over the course of 2021 and 2022 organized demonstrations of features and education sessions related to the Tribunals Ontario Portal. In 2021/22, the LTB held over 40 stakeholder meetings and speaking engagements
  • The Licence Appeal Tribunal - Automobile Accident Benefits Service met with stakeholders to gather feedback on its operational processes, resulting in the launch of a canvassing-based scheduling model for all oral adjudicative events which gives parties the opportunity to select case conference and oral hearing dates
  • The Social Benefits Tribunal meets with stakeholders at least twice per year to discuss and share information regarding processes, adjudicator recruitment, backlog and scheduling practices.

Other formal consultations are listed below.

2022 Consultations

2022 Consultations
Description Documents for Consultation Reply to Closing date

Tribunals Ontario – Key Performance Indicators (KPIs) - ACRB, ARB, CFSRB, CRB, FSC, HRTO OCPC, OPB, OSETs, LAT GS and SBT

Tribunals Ontario implemented new KPIs across all 13 of our tribunals as part of our ongoing commitment to continuous improvement and ensuring that the services we provide meet the needs of our users. As part of this initiative, tribunals revised or updated their existing KPIs to begin tracking performance against these new organizational KPIs.

Tribunals Ontario asked for feedback on most tribunal KPIs, with additional consultations planned for the remaining tribunals in 2023.

Tribunal Registrar

November / December 2022

The consultation period has closed.

Tribunals Ontario – Fire Safety Commission (FSC) appeal / application processes

In 2022, the Fire Safety Commission looked at ways to improve their appeal and application processes. Tribunals Ontario partnered with the Ontario Public Service - Ontario Digital Service Research Lab team to independently conduct research sessions and share their findings.

The sessions were:

  • 1-on-1 interviews
  • conducted online
  • approximately 60 minutes long
  • confidential

Ontario Digital Services Research Lab Team

The consultation period has closed.

2021 Consultations

2021 Consultations
Description Documents for Consultation Reply to Closing date

Human Rights Tribunal of Ontario (HRTO)

The Human Rights Tribunal of Ontario (HRTO) is seeking input to improve its services and to facilitate more efficient dispute resolution.

May 7, 2021
The consultation period has closed.

Landlord and Tenant Board (LTB)

The Landlord and Tenant Board is seeking input on new and revised forms, form instructions and guidelines related to the changes to the RTA in Bill 184 that have not yet come into effect.

For a summary of these changes, read the Backgrounder: Upcoming Amendments to the Residential Tenancies Act.

Bill 184, which amends the RTA, is now law, and its provisions are not a part of this consultation.

The forms posted for consultation are not fillable. Once finalized, the forms will be designed in a fillable format.

February 5, 2021
The consultation period has closed.

We carefully considered all the submissions. The feedback we received has helped us to make changes that better meet the needs of tenants, landlords and their representatives. We have captured those changes in a “What We Heard” document.

2020 Consultations

2020 Consultations
Description Documents for Consultation Reply to Closing date

Assessment Review Board (ARB)

The ARB is seeking input on proposed revisions to its Rules of Practice and Procedure.

The ARB is proposing the following changes:

  • reducing the Schedule of Events timelines from 66 - 104 weeks to 40 weeks
  • removal of any reference to mediation
  • streamlining, clarifying and re-positioning the rules and language to help with understanding processes

November 19, 2020
The consultation period has closed.

Landlord and Tenant Board (LTB)

The Landlord and Tenant Board is seeking input on proposed revisions to its Rules, guidelines and forms.

November 12, 2020
The consultation period has closed.

What We Heard (PDF)