Practice Directions


Practice directions support the rules of procedure and provide guidance about what the tribunal expects of the parties and what the parties can expect of the tribunal. They help parties to understand the rules.

The updated Practice Direction on Hearing Formats takes effect on November 30, 2020.

Frequently Asked Questions

Find answers to common questions about the Practice Direction on Hearing Formats.

  1. What is this practice direction?
    Tribunals Ontario is pursuing a digital-first approach to meet the diverse needs of Ontarians and enhance the quality of dispute resolution services. The Practice Direction on Hearing Formats outlines Tribunals Ontario’s approach to determining the format of the hearing that will be held, and how a party can request a different hearing format.

  2. How do I request a different hearing format?
    Complete the Accommodation Request form and provide as much detail as you can about your request for accommodation for your upcoming hearing.

  3. Can I request an in-person proceeding now?
    All Tribunals Ontario’s hearing centres are closed due to the COVID-19 pandemic.

    Currently, a party can contact the tribunal to make a request for an in-person proceeding. The tribunal will determine whether the matter will proceed in a different hearing format or whether it will proceed as an in-person proceeding when Tribunals Ontario hearing centres re-open. Contact your tribunal to make a request for a different hearing format.

    When in-person proceedings become available, Tribunals Ontario’s hearing centres will adhere to strict health and safety measures to protect staff, adjudicators and Ontarians. More details about safety protocols at hearing centres will be provided later this winter.