Tribunals Ontario Portal - Help
Last Updated: December 8, 2021
Public Secure is a new Ontario government login service. In the future, you’ll be able to use Public Secure to access all Ontario government services using one common login.
With Public Secure you can log in using a My Ontario Login or Sign-in partner.
Hint: You can sign in via the Sign-in partner option by choosing Government Sign-In by Verified.Me when you sign in to your Ontario Government service.
My Ontario login
Create or change your login email
You must have an email address to create a My Ontario Login. This email will be used to:
- Sign in
- Recover your password
- Receive notifications about your My Ontario Login
Your email must be unique. If you’ve chosen an email that is already in use, the system will ask you to choose another one.
To change the email you use for your My Ontario Login:
- Sign into Public Secure from Ontario.ca/publicsecure
- Visit the "Manage Your Account" page
If you need to update your email with other connected services, contact those services directly.
Create or change your login password
The password is mandatory. Choose a password that is easy for you to remember, but hard for others to guess. Never share your password with anyone.
Your password must have:
- minimum eight characters
- one upper case letter
- one lower case letter
- one number
- one symbol e.g., ` ~ ! @ # $ % ^ & * ( ) - _ = + [ ] { } | : ; ' < / ?
To change your password:
- Sign into Public Secure from Ontario.ca/publicsecure
- Visit the "Manage Your Account" page
Create or change your secret questions and answers
The secret questions and answers are optional. They allow you to reset your password in case you forget it and you don’t have access to your email.
Your answer should be simple and, where possible, single word abbreviations should be avoided as they may cause confusion later (example: use Abbey Road instead of Abbey Rd).
To create or change your secret questions and answers:
- Sign into Public Secure from Ontario.ca/publicsecure
- Visit the "Manage Your Account" page
Sign-in partner login
SecureKey Concierge rebranding to Government Sign-In by Verified.Me
Our sign-in partner, SecureKey Concierge, has rebranded to Government Sign-In by Verified.Me. This name change has no impact to you. You can continue to use the same secure sign-in service, under a new name.
About Sign-in partner
Government Sign-In by Verified.Me is a secure, private and convenient way to sign into online government services. You can gain access by signing in with your online banking credentials from a Sign-in partner.
Using Sign-in partner
Government Sign-In by Verified.Me lets you sign in quickly and securely to government services by using the same username and password that you already use with your bank.
No passwords or personal information are shared with the government or your bank. The government won’t see any of your banking information and your bank won’t know which government service you are using.
Problems signing in with Sign-in partner
If you are having trouble signing in, please contact your bank for assistance . They should be able to help you with problems like:
- My password doesn’t work
- I forgot my password
- I lost my bank card
- I don’t know answers to my security questions
Sign in with a different bank
To sign in with a different bank, you can use Government Sign-In by Verified.Me’s Switch My Sign-in Partner service. To use this service, you must still have access to the username and password you previously used to sign in.
If you don’t have access to the username and password you previously used to sign in you may need to contact the service you are trying to access to request an account reset so that you can re-register.
Technical Requirements
Operating System and Browser Requirements
Our online service is designed for a variety of operating systems and browsers. For the best viewing experience you will need one of the following operating systems:
- For desktops:
- Windows 7 and above
- MacOS 10.5 and above
- For mobile or tablet devices:
- Android 4.4 or 5 and above
- iOS 11 and above
You will also need the latest version of one of these browsers:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge (for Windows 10)
- Samsung Internet (for Android)
If your browser is having issues completing your requests, check to see if your browser supports TLS 1.2
- For desktops:
Making Text Larger
You can change your browser settings to make text larger and easier to read:
- Google Chrome - Change text image and video sizes (zoom)
- Firefox - Font size and zoom – increase the size of web pages
- Safari - Change the font size or zoom level of web pages
- Microsoft Edge - Ease of Access options
You can also change your device settings to make text larger and easier to read:
Accessibility
If you require further assistance, contact us.