Tribunals Ontario Portal - Help

Last Updated: December 8, 2021


Public Secure is a new Ontario government login service. In the future, you’ll be able to use Public Secure to access all Ontario government services using one common login.

With Public Secure you can log in using a My Ontario Login or Sign-in partner.

Hint: You can sign in via the Sign-in partner option by choosing Government Sign-In by Verified.Me when you sign in to your Ontario Government service.

My Ontario login

  • Create or change your login email

    You must have an email address to create a My Ontario Login. This email will be used to:

    • Sign in
    • Recover your password
    • Receive notifications about your My Ontario Login

    Your email must be unique. If you’ve chosen an email that is already in use, the system will ask you to choose another one.

    To change the email you use for your My Ontario Login:

    If you need to update your email with other connected services, contact those services directly.


  • Create or change your login password

    The password is mandatory. Choose a password that is easy for you to remember, but hard for others to guess. Never share your password with anyone.

    Your password must have:

    • minimum eight characters
    • one upper case letter
    • one lower case letter
    • one number
    • one symbol e.g., ` ~ ! @ # $ % ^ & * ( ) - _ = + [ ] { } | : ; ' < / ?

    To change your password:


  • Create or change your secret questions and answers

    The secret questions and answers are optional. They allow you to reset your password in case you forget it and you don’t have access to your email.

    Your answer should be simple and, where possible, single word abbreviations should be avoided as they may cause confusion later (example: use Abbey Road instead of Abbey Rd).

    To create or change your secret questions and answers:


Sign-in partner login

  • SecureKey Concierge rebranding to Government Sign-In by Verified.Me

    Our sign-in partner, SecureKey Concierge, has rebranded to Government Sign-In by Verified.Me. This name change has no impact to you. You can continue to use the same secure sign-in service, under a new name.


  • About Sign-in partner

    Government Sign-In by Verified.Me is a secure, private and convenient way to sign into online government services. You can gain access by signing in with your online banking credentials from a Sign-in partner.


  • Using Sign-in partner

    Government Sign-In by Verified.Me lets you sign in quickly and securely to government services by using the same username and password that you already use with your bank.

    No passwords or personal information are shared with the government or your bank. The government won’t see any of your banking information and your bank won’t know which government service you are using.


  • Problems signing in with Sign-in partner

    If you are having trouble signing in, please contact your bank for assistance . They should be able to help you with problems like:

    • My password doesn’t work
    • I forgot my password
    • I lost my bank card
    • I don’t know answers to my security questions


  • Sign in with a different bank

    To sign in with a different bank, you can use Government Sign-In by Verified.Me’s Switch My Sign-in Partner service. To use this service, you must still have access to the username and password you previously used to sign in.

    If you don’t have access to the username and password you previously used to sign in you may need to contact the service you are trying to access to request an account reset so that you can re-register.


Technical Requirements