October 24, 2025
Effective October 24, 2025, all online transactions for the Landlord and Tenant Board will require Multi-Factor Authentication.
When users make payments through the Ontario Public Service payment service (CCPAY), they may be prompted by their financial institution to verify their identity using a One-Time Passcode. This passcode will be sent by their financial institution to the mobile device or email address they have registered with their financial institution, ensuring a secure and reliable authentication process.
September 26, 2025
Due to a service disruption at Canada Post, mail services will be impacted at the Landlord and Tenant Board. Parties are encouraged to use the Tribunals Ontario Portal.
Please see our operational update for additional options and for more information.